Position Description:
Title: General Manager
Position Summary:
The General Manager is responsible for the day-to-day operations of the restaurant, ensuring a smooth and polished guest experience while driving profitability and team engagement. This role requires strong leadership, a deep understanding of hospitality, and an ability to foster collaboration across departments. The General Manager is a key culture carrier who upholds DDP Restaurant Group standards, builds and develops high-performing teams, and ensures operational excellence across all service periods.
Key Responsibilities:
Team Leadership & Culture
- Build and foster a respectful, positive, and collaborative team environment
- Lead daily pre-shift meetings for the FOH team
- Provide regular feedback and conduct performance reviews
- Administer disciplinary actions and performance management as needed
- Partner with HR and the Director of Operations on hiring, onboarding, and offboarding processes
- Maintain accurate and compliant personnel records
Guest Experience & Service Excellence
- Ensure guests receive responsive, welcoming, and exceptional service at all times
- Oversee floor operations including door, kitchen pass, bar pass, and table maintenance
- Touch tables during service and resolve guest complaints or concerns promptly
- Monitor and manage To Go operations, ensuring accurate order execution and guest satisfaction
Operations & Financial Oversight
- Monitor and manage labor in proportion to sales goals achieving budgeted COGS
- Approve and oversee hourly FOH scheduling and manager scheduling
- Manage daily sales reporting, cash deposits, discounts, and comps
- Review and audit server checkouts and tips
- Troubleshoot POS issues and oversee menu updates in coordination with FOH/BOH
- Manage all purchasing and service/supply needs for the FOH maintaining COGS budget
- Compliance & Facility Management
- Ensure compliance with MDH Food Safety, sanitary practices, and local/federal laws
- Maintain cleanliness standards and communicate facility maintenance needs
- Complete required injury reports and manage illness logs in a timely and compliant manner
- Ensure the use of proper safety protocols and internal systems for injuries, PTO, and call-outs
Qualifications & Expectations
- 3+ years of experience in restaurant management or similar leadership role
- Strong understanding of financials, labor management, and operational metrics
- Ability to multitask, troubleshoot, and stay calm under pressure
- Effective communicator with team, guests, and cross-functional departments
- Experience in performance management, scheduling, and hiring
- Knowledge of POS systems and back-office software
- Availability to work a flexible schedule, including nights, weekends, and holidays
- Ability to lift up to 30 pounds and be on your feet for extended periods
Additional Information:
Benefits available:
- Health, Dental, and Vision Insurance
- Paid Time Off
- 401(k)
- Employee Discount
- Flexible Schedule
- Paid Training
