General Manager – D-BAT Paradise
Full-Time
Compensation: $45,000–$60,000 annually (Base Salary + Performance Bonus)
About D-BAT Paradise
D-BAT Paradise is one of the premier indoor baseball and softball training facilities in the region. Our mission is to help players of all ages improve their skills while delivering an exceptional customer experience for every family that walks through our doors.
We are looking for an energetic, competitive, and people-focused General Manager who enjoys building teams, driving sales, creating partnerships, and leading a business. This is more than a facility management position—you'll have the opportunity to grow a business, develop employees, and make a real impact in the local baseball and softball community.
If you're passionate about leadership, customer service, sales, and sports, we'd love to meet you.
Position Summary
The General Manager is responsible for the overall success of the facility, including financial performance, membership growth, lesson revenue, staffing, instructor development, customer experience, marketing initiatives, and daily operations.
This role requires a leader who thrives in a fast-paced environment, enjoys coaching employees, holds people accountable, and isn't afraid to jump in wherever needed.
Primary ResponsibilitiesLeadership & Team Development
- Recruit, hire, train, and develop front desk staff and instructors.
- Lead daily team meetings and create a positive, high-performance culture.
- Coach employees through regular feedback, accountability, and performance reviews.
- Create staff schedules and ensure appropriate facility coverage.
- Foster an environment focused on customer service, teamwork, and continuous improvement.
Sales & Business Development
- Drive membership growth and lesson revenue.
- Follow up on all new leads and prospective members.
- Develop community partnerships with schools, youth leagues, travel organizations, and local businesses.
- Plan and execute camps, clinics, special events, birthday parties, and promotional programs.
- Build relationships that generate consistent top-of-funnel traffic into the facility.
Operations
- Oversee all daily facility operations.
- Ensure the facility remains clean, organized, safe, and welcoming.
- Manage inventory, retail sales, and equipment maintenance.
- Handle customer concerns professionally and create positive resolutions.
- Ensure company policies and operational standards are consistently followed.
Financial Performance
- Manage the facility's revenue and controllable expenses.
- Monitor key performance indicators including:
- Membership growth
- Membership retention
- Lesson utilization
- Instructor productivity
- Retail sales
- Customer satisfaction
- Review weekly and monthly performance metrics and develop action plans to improve results.
Marketing & Community Engagement
- Execute local marketing initiatives.
- Build relationships throughout the community.
- Coordinate tournaments, camps, clinics, and special events.
- Support social media content and local promotional efforts.
- Represent D-BAT at community events and networking opportunities.
What We're Looking For
The ideal candidate is:
- A natural leader who enjoys developing people.
- Competitive and driven by goals.
- Organized and able to manage multiple priorities.
- Comfortable having sales conversations.
- Passionate about delivering outstanding customer service.
- Willing to work evenings and weekends during peak business hours.
- Positive, energetic, and solution-oriented.
Preferred Qualifications
- Previous management or leadership experience.
- Experience in retail, hospitality, fitness, sports, recreation, or customer service management.
- Baseball or softball knowledge is preferred but not required.
- Strong communication and organizational skills.
- Experience managing KPIs and business performance is a plus.
- Ability to motivate and develop employees.
Schedule
- Full-time
- Nights and weekends required based on business needs
- Flexible schedule with varying shifts
Compensation & Benefits
- Total Compensation: $45,000–$60,000 annually (Base Salary + Performance Bonus)
- Performance-based bonus opportunities
- Paid time off
- Employee discounts on D-BAT services and retail
- Leadership development and advancement opportunities
- Opportunity to grow within a rapidly expanding organization
Why Join D-BAT Paradise?
This is an opportunity to build a career—not just manage a facility. You'll lead a team, grow a business, positively impact young athletes and families, and have clear opportunities for advancement as we continue to expand.
If you enjoy leadership, sales, coaching people, and being part of an exciting sports environment, we'd love to hear from you.
Pay: $45,000.00 - $60,000.00 per year
Work Location: In person
