Job Title: Policy Administration Associate
Location: Lombard, IL (Hybrid)
Duration & Type: Contract through 1/31/27 with possibility for extension
Compensation & Benefits: Competitive W2 Hourly Rate ($18 - $22/hr), Access to Healthcare and Dental Insurance Plan of Choice. (Benefit Plans can be requested at time of submission to client) Equipment provided, including a company-issued laptop.
Chamberlain Advisors is seeking a Policy Administration Associate for their client in the insurance industry. This position is responsible for ensuring group, benefits, and eligibility information is loaded to applicable systems in a timely and accurate manner, and for ensuring group and member information is available by the contract effective date to support claim and customer service processes. The role includes drafting account-specific documents and renewing major and/or national accounts using the master's as a base. This position resolves escalated issues and interacts with Underwriting, Products, Billing, Claims, and Integration Teams to mediate risk, while also acting as a liaison within operational areas to assist with projects, initiatives, and process reviews. This position is detail-oriented, task- and deadline-driven based on the effective date of coverage, while remaining communicative and consultative with customer-facing partners including Implementation Teams, Operations, and Sales. Click Apply Now to join the Chamberlain experience!
What You Will Be Accountable For
- Ensure group, benefits, and eligibility information is loaded to applicable systems in a timely and accurate manner.
- Ensure group and member information is available by the contract effective date to support claim and customer service processes.
- Draft account-specific documents and renew major and/or national accounts using the master's as a base.
- Resolve escalated issues by interacting with Underwriting, Products, Billing, Claims, and Integration Teams to mediate risk.
- Act as a liaison within operational areas to assist with projects, initiatives, or process reviews.
- Manage tasks and deadlines based on the effective date of coverage while remaining communicative and consultative with customer-facing partners, including Implementation Teams, Operations, and Sales.
What Qualifications You Need
- Experience in policy administration, benefits administration, or group insurance operations.
- Strong attention to detail and accuracy when working with system data entry and account documentation.
- Ability to manage multiple deadlines in a fast-paced, effective-date-driven environment.
- Ability to communicate effectively both orally and in writing.
- Ability to collaborate cross-functionally with Underwriting, Products, Billing, Claims, and Integration teams.
- Customer service skills.
- Problem-solving and issue-resolution skills.
Why Work with Chamberlain?
Chamberlain Advisors is a veteran-owned business that provides human capital solutions across a wide range of industries and engagement types. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-step recruitment process, ensuring a top-of-the-line candidate experience. Find out what makes us different; apply to Chamberlain today.
Equal Employment Opportunity
Chamberlain Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Chamberlain Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Chamberlain Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Chamberlain Advisors' employees to perform their job duties may result in discipline up to and including discharge.
#LI-HYBRID
#LI-BS1
