InfiniTech Consulting, a Managed IT Services specialist and enterprise System Integrator, is seeking an experienced IT Support Technician responsible for supporting a diverse set of technology for its customers. This role performs systems integration and support of Desktop Computers, Microsoft Servers, Microsoft Cloud Services, Network and Wireless devices.
The IT Support Technician is responsible for providing on-site IT support to managed services clients, ensuring timely and effective resolutions to technical issues that cannot be handled remotely. This position involves deploying new equipment, troubleshooting on-site network issues, and performing hands-on maintenance of IT infrastructure. Additionally, the role provides limited administrative access to make changes to Windows Servers, basic networking, and firewall configurations under established guidelines.
PRIMARY DUTIES AND RESPONSIBILITIES
- Technical Support and Issue Resolution
- Provide remote or on-site troubleshooting and resolution of IT issues, including hardware, software, and network connectivity problems.
- Deploy and configure workstations, printers, and peripherals at client locations.
- Perform basic network troubleshooting, including physical cable management, switch configurations, and connectivity testing.
- Resolve issues that cannot be addressed remotely by the Support Desk, such as system failures or unresponsive endpoints.
- Assist in performing scheduled maintenance and system updates at client sites.
- Equipment Installation & Configuration
- Install and set up new desktops, laptops, monitors, and other IT hardware.
- Perform initial configuration of Windows operating systems and user accounts.
- Assist with the physical setup of network infrastructure, including patch panel management, wireless access points, and firewall connections.
- Maintain accurate documentation of deployments, including asset tagging and inventory updates.
- Customer Communication & Satisfaction
- Ensure regular client updates on ticket status, estimated resolution time, and next steps.
- Provide a professional and customer-focused experience during all interactions.
- Build and maintain trusted advisor relationships with key customer stakeholders.
- Document, record, and maintain troubleshooting details and resolutions in the internal ticketing system.
- Process & Documentation Management
- Maintain accurate and up-to-date client system documentation.
- Open and manage support tickets with third-party vendors and telecom providers as required.
- Contribute to the company’s knowledge base by creating and updating internal documentation.
- Additional Responsibilities
- Assist with shipping, receiving, and preparing hardware for client deployment.
- Participate in required vendor training and certification programs.
- Identify and report potential service expansion or product sales opportunities to the sales team.
- Maintain a professional appearance and demeanor when interacting with clients and coworkers.
- Perform other duties as assigned by management.
REQUIRED SKILLS AND QUALIFICATIONS
- Strong knowledge of Windows Desktop Operating Systems.
- Familiarity with Windows Server environments and basic administration.
- Working knowledge of networking principles, including: TCP/IP, DNS, DHCP, and basic firewall configurations.
- Experience with remote desktop tools and troubleshooting remote access issues.
- Familiarity with Office 365, email administration, and cloud-based solutions.
- Basic understanding of cybersecurity best practices.
- Exceptional customer service and communication skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Excellent problem-solving and troubleshooting abilities.
- Ability to work independently, prioritize tasks, and make decisions with minimal supervision.
- Strong attention to detail and documentation practices.
EDUCATION, TRAINING, AND EXPERIENCE
- 2+ years of experience supporting end-user IT with a college degree in IT, Computer Science, or a related field; or 4+ years of experience supporting end-user IT issues in a professional setting.
- Relevant certifications (CompTIA A+, Network+, or Microsoft Modern Desktop Administrator) preferred.
Job Type: Full-time
Pay: $25.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Experience:
- IT support: 2 years (Required)
Ability to Commute:
- Columbia, MO 65203 (Required)
Work Location: In person
