Description
Sr. Director, Partnership Solutions
Full Location: Remote - United States
Our #Ja-job_title works with internal departments to bring relevant market and customer data to create and deploy strategies for both client and internal organization. In concert with VP Account Operations acts as escalation point for both operations and client.
What Will You Do:
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Assigned specific target accounts to orchestrate closing of new logo's
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Responsible for adding new LOB's/SOW's for assigned existing customers
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Responsible for Grow revenue from existing clients LOBs
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Responsible for looking at industry trends, market place gaps and identify opportunities within client base
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Increase RPH of customers through increased use of various services and value adds
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Develop/strengthen relationships with decision makers within assigned accounts and strengthen the existing relationships with assigned clients at all levels
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Manage new contract (MSA), statement of work (SOW) and pricing process
- Facilitate thought leadership to improve Results value proposition with client establish transformational culture
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Have an in-depth understanding of what we do and how we perform for client
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Maintain knowledge of long-term business strategies of the client and translate client overall objectives into Results strategies and tactics
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Facilitate strategic sessions with client and be the key focal point in all business reviews
What You Bring:
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Bachelor's Degree in Business or other closely related field of study. Equivalent experience may be substituted for education.
- A minimum of 12 years of progressive experience in client facing, enterprise account sales (multi-million dollar accounts) and C-level.
- Able to work effectively in a constantly changing environment
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Strategic perspective knowledge is critical
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Detailed-oriented
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Extremely polished. Not intimidated with C-level
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Position will require up to 50% travel
About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
