About the Program
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Location: Saint Petersburg, FL
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Timeframe: Length of a semester; some internships may be extended
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Hours: 20–40 hours per week, flexible to accommodate class schedule
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Paid internship with real-world experience that supports a smooth transition into your career
Role Summary
Bankers Insurance Group is transitioning its independent agency partners to a new software platform for quoting and writing business. This intern supports the Distribution sales team as the central point of contact for agency communication during that rollout — keeping questions and concerns organized, maintaining steady communication with agencies, and escalating technical issues to the right people. This is a sales support role, not a help desk role: the focus is on relationship management, organization, and follow-through.
Primary Responsibilities
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Serve as the first point of contact for incoming agency questions and concerns about the new platform
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Log and organize all incoming communication in a central tracker so no request or commitment is lost
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Maintain consistent, proactive outbound communication to agencies — status updates, reminders, and follow-up on open items
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Partner with Distribution sales reps to prepare for agency touchpoints and follow up on what was promised
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Distinguish questions the sales team can answer directly from issues that need technical support, and escalate with clear, complete detail
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Track escalated items through to resolution and close the loop with the agency
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Identify recurring questions and help build reusable FAQ and quick-reference material for agencies and the sales team
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Provide a weekly summary of open items, volume, and recurring themes to Distribution leadership
Required Skills and Characteristics
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Excellent written and verbal communication; comfortable interacting with external business partners
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Highly organized and detail-oriented with dependable follow-through
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Ability to prioritize competing requests and manage an active queue
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Proficiency with Microsoft Office, particularly Excel and Outlook
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Comfortable learning new software quickly and explaining it in plain language
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Able to work independently and take ownership of responsibilities
Preferred Qualifications
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Coursework or interest in business, marketing, communications, sales, or risk management and insurance
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Previous customer-facing, client service, or account support experience
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Exposure to CRM or shared tracking tools (e.g., Salesforce, SharePoint, Excel trackers)
