Primary Responsibilities
Operational Leadership
- Strategic Planning: Lead short- and long-term planning for the outlet, including group accommodations, restaurant service, and supply inventory.
- Daily Oversight: Manage work schedules, productivity, and payroll; adjust staffing levels in real-time based on resort occupancy.
- Administrative Precision: Oversee ordering, inventory management, and 10-key accounting tasks; utilize Toast, Microsoft Word, and Excel to track performance.
- Facility Excellence: Maintain a clean, safe, and environmentally responsible work environment, ensuring all maintenance needs are reported and resolved.
Team Management & Coaching
- Talent Development: Lead the hiring, training, and coaching/counseling of associates and supervisory staff.
- Engagement: Foster a culture of "DEI&B" (Diversity, Equity, Inclusion, and Belonging) and lead the team toward exceptional associate engagement scores.
- Standard Setting: Maintain high standards for personal appearance and hygiene, ensuring all staff adhere to uniform and safety footwear requirements.
Guest Experience
- Service Mastery: Perform routine table checks and respond to guest needs with a high sense of urgency and professional decision-making.
- Product Knowledge: Act as a subject matter expert on food production, as well as wine and spirits service.
- Event Coordination: Work closely with other resort departments to ensure special events and group bookings are executed flawlessly.
Employment Standards & Requirements
- Experience: Minimum of two (2) years in the Food & Beverage industry. Previous supervisory or management experience is strongly preferred.
- Certifications: Must be 18+ (21+ if driving resort vehicles); valid TIPS and Food Handler’s certificates required.
- Licensing: Valid driver’s license with a clean record for insurability is preferred.
- Education: High School Diploma or equivalent required; a College Degree in Hospitality or a related field is highly valued.
- Technical Skills: Proficient in Microsoft Office; experience with Toast.
Physical & Mental Demands:
- Strength & Agility: Ability to stand/walk for extended periods and frequently lift/move up to 50 lbs.
- Problem Solving: A high degree of analytical ability to resolve daily operational challenges and guest issues.
- Team Spirit: A strong "sense of TEAM" and the ability to act as both a patient mentor and a decisive leader.
Core Benefits:
- Comprehensive Insurance: Medical, Dental, and Vision; Long/Short-term Disability, Major Illness, and Accident insurance.
- Wealth & Growth: 401(k) with employer match and growth opportunities through our Manager in Training (MIT) Program.
- Time Off: Paid Vacation and Paid Holidays with scheduled reviews and raises.
- Bachelors (Preferred)
- Associates (Preferred)
- High School (Preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
