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Cloud Service Desk Representative

Spry Methods, Inc -
Washington, DC

Job Details

$130,000 - $150,000 a year

Qualifications

Endpoint Security
Information security compliance
UEM
Escalation handling

Full Job Description

Who We’re Looking For (Position Overview):

The Cloud Service Desk Representative supports the endpoint engineering team, contributing to secure imaging, endpoint lifecycle management, enrollment, telemetry, documentation, and support for escalated service issues.

What Your Day-To-Day Looks Like (Position Responsibilities):

Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage.

Support escalated ticket resolution activities tied to endpoint engineering rather than routine Tier 1 help desk operations.

Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates.

Help maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams.

What You Need to Succeed (Minimum Requirements):

Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity.

Six years of engineering experience in enterprise environments.

Experience working under formal change control, audit, and security governance processes.

Experience with endpoint management, device workflows, operational documentation, and escalated issue support.

Top Secret (TS) security clearance.

Ideally, You Also Have (Preferred Qualifications):

Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience.

$130,000 - $150,000 a year

Final compensation will be based on experience, qualifications, certifications, clearance level, and contract requirements. This position is contingent upon contract award.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What Your Day-To-Day Looks Like (Position Responsibilities):

What You Need to Succeed (Minimum Requirements):

Ideally, You Also Have (Preferred Qualifications):

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