Customer Service Representative
Job Type: Full-Time
Department: Sales & Customer Service
Industry: Used Automotive Dealership
Job Summary
We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our used car dealership. The ideal candidate will be responsible for greeting customers, answering questions, handling phone calls and messages, scheduling appointments, and helping ensure every customer has a positive experience from their first interaction through the vehicle purchase process.
Key Responsibilities
- Greet customers warmly and provide professional, courteous service.
- Answer incoming phone calls, text messages, emails, and online inquiries promptly.
- Schedule and confirm customer appointments for vehicle viewings, test drives, and follow-ups.
- Maintain accurate customer information and communication records in the dealership CRM or customer database.
- Provide excellent customer service while supporting dealership sales and customer-retention goals.
Qualifications
- Previous customer service, automotive, sales, or dealership experience preferred.
- Excellent verbal and written communication skills.
- Friendly, professional, and positive attitude.
- Strong organizational and time-management skills.
- Ability to work effectively in a fast-paced environment.
- Comfortable using computers, email, text messaging, and customer-management software.
- Ability to handle multiple customers and tasks simultaneously.
- Strong problem-solving and interpersonal skills.
- Bilingual skills are a plus.
What We Offer
- Competitive pay based on experience.
- Opportunities for bonuses or performance incentives.
- Training and opportunities for advancement.
- Supportive and professional work environment.
- Opportunity to build valuable experience in the automotive industry.
Ideal Candidate
The ideal candidate enjoys working with people, communicates clearly, stays organized, and understands the importance of treating every customer with respect. Experience in a car dealership is helpful, but a strong customer-service background and willingness to learn are equally valuable.
To Apply:
Please submit your resume or contact via phone 973-459-0806 - Sara
Pay: $60,000.00 - $100,000.00 per year
Benefits:
Work Location: In person
