Description:
Position Summary
The Sales Account Coordinator serves as the primary support resource for customers, ensuring accurate order processing, timely communication, and exceptional customer service. This role acts as a liaison between customers, production, scheduling, logistics, and accounting to ensure customer requirements are met and orders are fulfilled efficiently. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities.
Essential Duties and Responsibilities
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Provide a high level of dedicated customer service for national accounts.
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Process customer replacement orders accurately and efficiently within the ERP/MRP system.
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Review sample request orders for completeness, pricing accuracy, product specifications, and delivery requirements.
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Work with production, purchasing, scheduling, IT, and shipping teams across multiple locations to ensure orders are fulfilled on time.
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Communicate order and project status updates, lead times, shipment information, and any potential delays to customers.
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Supporting the Accounting Team by collaborating with the customer to proactively resolve any potential billing issues.
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Assist the sales team with quotations, pricing requests, product information, and customer documentation.
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Maintain customer account records, contracts, pricing agreements, and correspondence.
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Resolve customer concerns, order discrepancies, and service issues in a professional and timely manner.
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Monitor open orders and proactively follow up on outstanding items.
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Prepare account activity reports, summaries, and other administrative documentation as needed.
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Support new customer onboarding and account setup processes.
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Assist with trade shows, customer visits, and special projects as assigned.
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Assist with other duties as needed, including providing back-up coverage for other team members.
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Build and maintain strong relationships with customers to promote long-term business partnerships.
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Other duties as required.
*This job description outlines the basic duties and requirements for the position of Sales Account Coordinator. Duties may vary depending on the needs of the organization.
Requirements:
Education and Experience
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Associate degree in Business Administration, Sales, Marketing, or related field preferred.
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Minimum of 2 years of customer service, sales support, account management, or order processing experience.
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Experience working with ERP/MRP systems is highly desirable.
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Strong customer service and relationship management skills.
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Excellent verbal and written communication abilities.
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Strong organizational and time-management skills.
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Ability to prioritize and manage multiple tasks simultaneously.
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Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
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Strong attention to detail and accuracy.
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Ability to work effectively with cross-functional teams.
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Problem-solving mindset with the ability to identify and resolve issues quickly.
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Ability to maintain confidentiality and professionalism.
Physical Requirements
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Prolonged periods of sitting and working at a computer.
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Ability to communicate effectively in person, by phone, and electronically.
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100% on-site role. M-F, 8:30am to 5:00pm with a 30-minute unpaid lunch.
Benefits
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Competitive salary
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Health, dental, and vision insurance
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401(k) with company match
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Paid time off and holidays
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Life insurance
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Disability Insurance
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Cancer, Critical Illnesses & Accident Insurance
