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Freight Forwarding Clerk — Bilingual Japanese/English
Location: Roswell, GA
Job Type: Full-Time, Non-Exempt (Hourly)
Salary Range: $45,000 – $55,000 per year (commensurate with experience; higher negotiable for exceptional candidates)
Schedule: Monday – Friday, 8:30 AM – 5:30 PM
(8-hour workday; lunch 30–60 minutes; end time flexible between 5:00–5:30 PM)
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About the Opportunity
Our client, a well-established logistics and freight forwarding company with a strong global network, is seeking a motivated Bilingual (Japanese/English) Freight Forwarding Clerk to join their team in Roswell, GA. This is an excellent opportunity for someone looking to build a long-term career with potential growth into a future management role.
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Position Summary
The Freight Forwarding Clerk is responsible for performing import and export-related duties to organize the safe, efficient, and cost-effective transportation of goods while meeting customer delivery requirements.
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Key Responsibilities
Logistics Coordination
- Research and plan the most appropriate shipping routes based on the nature of goods and customer requirements.
- Arrange suitable packaging considering climate, weight, nature of goods, cost, delivery, and warehousing at the final destination.
- Obtain, verify, and prepare required documentation to meet customer and insurance requirements.
- Coordinate with third-party vendors to ensure smooth transfer of items in line with customer expectations.
- Arrange payment of freight fees and other related charges.
- Track shipping status using assigned systems.
- Update and maintain Standard Operating Procedures (SOPs).
- Prepare competitive and profitable quotations by negotiating with subcontractors and vendors.
- Handle and troubleshoot customer claims promptly, escalating to Assistant Manager/Manager when needed.
- Provide accurate shipping information to customs brokers for timely clearance.
Other Duties
- Continuously seek more efficient and cost-effective work processes.
- Maintain high ethical standards in the workplace.
- Report irregular issues to the Supervisor/Assistant Manager for resolution.
- Maintain effective communication with managers, coworkers, and external partners.
- Comply with all company policies and procedures.
- Keep the work area clean, safe, and organized.
- Perform special projects and other duties as assigned.
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Qualifications
Required
- Bilingual in Japanese and English (business-level proficiency in both languages)
- High school diploma or GED, OR 1+ years of related experience/training, OR equivalent combination of education and experience.
Preferred
- 2–3 years of operations experience at a logistics/freight forwarding company. (However, strong emphasis is placed on motivation and potential — candidates with less experience are encouraged to apply.)
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Compensation and Benefits
Salary: $45,000 – $55,000/year (negotiable based on experience) Bonus: Performance-based (not guaranteed); no commission
Benefits Package (effective as of April 2026, subject to change):
- Medical, Vision and Dental Insurance — eligible the 1st of the month after 60 days of employment (employee contributes 14.5% of premium)
- 401(k) Retirement Plan — eligible after 1 year of employment; company match up to 4% of gross pay
- Life Insurance — optional, employee-paid; eligible after 60 days of employment
- Paid Vacation — accrues monthly after 90-day probation: Year 1: 6.67 hours/month Years 2–3: 80 hours/year Year 4: 96 hours/year Year 5: 120 hours/year Year 15+: 160 hours/year
- Paid Sick Leave — 48 hours in Year 1, 60 hours in Years 2–3, 68 hours from Year 4 onward (granted every January 1st)
- 11 Paid Holidays plus 1 additional Paid Birthday Holiday
- Unused Vacation Buyback Program — unused vacation hours at year-end are bought back in January
- Unused Birthday Holiday is also eligible for buyback
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Additional Information
- Reports to: Manager
- Travel: Rare domestic travel; no international travel
- Overtime: Occasional, typically until 6:00–6:30 PM around month-end invoice closing
- Probation Period: 90 days
- Visa Sponsorship: Not available — Applicants must be authorized to work in the U.S.
- Interview Process: Typically 2–3 rounds
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
