**Job Summary:**
We are seeking a friendly and organized Front Desk Agent to join our hospitality team at our Home2 by Hilton and Hampton by Hilton. As the first point of contact for our guests, you will be responsible for ensuring a welcoming and memorable experience. If you have a passion for hospitality and enjoy interacting with people, we encourage you to apply for this exciting opportunity.
**Duties:**
- Greet and check-in guests in a timely and professional manner.
- Provide information about the resort, its amenities, and services to guests.
- Handle guest requests, complaints, and concerns in a courteous and efficient manner.
- Manage guest keys, packages, and mail.
- Perform night audit procedures, including reconciling guest accounts and verifying room status.
- Maintain a high level of guest satisfaction by providing exceptional customer service.
- Work effectively with other departments to ensure a seamless guest experience.
- Utilize a high level of proficiency in hospitality management systems.
- Possess a strong understanding of hospitality industry standards and best practices.
- Be multilingual, with the ability to communicate effectively with guests from diverse linguistic backgrounds.
- Demonstrate a genuine interest in providing a welcoming environment for all guests.
- Perform other duties as assigned by management.
**Qualifications:**
- High school diploma or equivalent required.
- Experience with Hilton systems, PEP is preferred.
- Prior experience in hospitality or a related field.
- Proven experience as a Front Desk Agent or in a similar role.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to work a variety of shifts, including nights and weekends.
- Fluency in multiple languages is a significant advantage.
- A passion for providing exceptional customer service and hospitality.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.50 per hour
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Oklahoma City, OK 73142 (Required)
Ability to Relocate:
- Oklahoma City, OK 73142: Relocate before starting work (Required)
Work Location: In person
