Position Summary
We are seeking a highly organized, compassionate, and detail-oriented Home Health Care Scheduler to join our growing team. The Scheduler plays a vital role in coordinating caregiver schedules, ensuring clients receive exceptional care while maintaining efficient staffing coverage. This position requires excellent communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing outstanding customer service to both clients and caregivers.
Key Responsibilities
- Create and maintain daily and weekly schedules for caregivers
- Match caregivers with clients based on availability, skills, location, and client preferences.
- Coordinate coverage for call-offs, vacations, emergencies, and last-minute staffing needs.
- Communicate schedule updates promptly with caregivers, clients, and office staff.
- Monitor and adjust schedules to maximize efficiency while minimizing overtime and travel time.
- Maintain accurate scheduling records in the agency's scheduling software.
- Verify caregiver availability and assist with onboarding schedules for new hires.
- Coordinate start-of-care visits and ongoing client services.
- Work closely with the clinical and administrative teams to ensure continuity of care.
- Answer incoming phone calls and respond professionally to scheduling requests and concerns.
- Maintain compliance with agency policies, state regulations, and payer requirements.
- Assist with after-hours scheduling on a rotating basis, if applicable.
Qualifications
- High school diploma or GED required
- Previous scheduling or staffing experience required.
- Home health care, hospice, or healthcare staffing experience strongly preferred.
- Excellent organizational and time management skills.
- Strong problem-solving and decision-making abilities.
- Exceptional communication and customer service skills.
- Ability to remain calm and professional in a fast-paced environment.
- Proficiency with Microsoft Office.
- Ability to prioritize multiple tasks while maintaining attention to detail.
Preferred Skills
- Knowledge of Medicare and Medicaid home health operations.
- Experience working with EVV and home care scheduling systems.
- Familiarity with caregiver credentialing and compliance requirements.
- Strong interpersonal skills with the ability to build positive relationships with clients and staff.
Physical Requirements
- Ability to sit for extended periods while working at a computer.
- Frequent telephone communication.
- Occasionally lift up to 20 pounds.
Benefits
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
- 401(k)
- Ongoing training and professional development
- Supportive team environment
Why Join Our Team?
At our agency, you'll be part of a compassionate team dedicated to helping clients remain safe and independent in their homes. Your work directly impacts the quality of care our clients receive while supporting the caregivers who make that care possible. If you're organized, thrive in a fast-paced environment, and enjoy making a difference every day, we'd love to hear from you.
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- This position is mandatory 8-4 Monday through Friday. Are you able to meet the time requirements for this role?
Education:
- High school or equivalent (Required)
Experience:
- scheduling: 1 year (Preferred)
Language:
License/Certification:
- driver's license (Required)
Work Location: In person
