Service Advisor

Richard Chevrolet -
Cheshire, CT

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Job Details

Full-time
$70,000 - $110,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Vision insurance
Gym membership

Qualifications

Visitor query response
Phone communication
Service scheduling
Greeting customers
Client inquiry handling
Answering guest questions
Maintenance schedule management
Compliance documentation
Computer skills
Documentation reviews
Client interaction via phone calls

Full Job Description

We are a busy, progressive shop with an aggressive pay plan and great benefits! The ideal candidate will flourish in a fast-paced and professional workplace. Great attitude is a must and team spirit is the name of the game.

Richard Chevrolet has been a family owned and operated dealership since 1975. We have been ranked #1 in customer satisfaction in the US several times and winner of Chevrolet's Mark of Excellence Award seven of the past eight years.

Job Requirements

Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problem
Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
Ensures that required documentation is complete and is in compliance with regulations and standards
Greets all customers entering the service area with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location
Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)
Arranges service or repair and sets expectations for cost and completion
Greets all customers in a warm, sincere, and helpful manner
1 year previous experience preferred.
Confident and professional phone manner
Strong computer and Internet skills
Inside sales experience is a plus
Strong record of positive customer satisfaction results

Benefits

Clean, professional and fun work environment
Paid vacation and personal time
Medical, Dental & Vision Insurance
401k Plan
Health Savings Account
Discounted gym membership
General Motors Dealership Employee Pricing

Richard Chevrolet is an equal opportunity employer.

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