AREA MANAGER
Location: Atlanta, GA (multi-state oversight)
Travel: ~25%
Job Type: Full-time
Compensation: Competitive salary + performance-based bonus (commensurate with experience)
About Us: We are a multi-unit dog daycare and boarding franchise operating across the Southeast. We believe in developing strong leaders through coaching, clear expectations, and accountability. Our culture values people, consistency, and results — and we expect leaders to own outcomes, not just support them.
Position Summary: The Area Manager is accountable for performance across 6–9 locations in Georgia and surrounding markets. This role is responsible for coaching and developing General Managers while owning results related to revenue growth, labor efficiency, sales execution, profitability, and customer experience.
This leader is expected to make clear decisions, set timelines for improvement, and intervene decisively when performance stalls. Coaching is a core part of this role — but it is always grounded in ownership and accountability.
Key Responsibilities:
- Strategic Execution:
- Own execution of the regional business plan across assigned locations
- Set clear performance expectations with General Managers and coach toward defined outcomes
- Drive sales growth, profitability, and operational consistency
- Intervene quickly when results fall short
- Operational Management:
- Oversee daily operations to ensure high standards of service, safety, and consistency
- Review performance metrics weekly and take action based on results — coaching, adjusting priorities, or changing leadership when necessary
- Ensure operational standards and checklists are followed consistently
- Conduct regular financial reviews with General Managers, setting targets and addressing gaps
- Team Leadership and Development:
- Coach and develop General Managers through clear expectations, direct feedback, and consistent follow-through
- Build a high-accountability culture where performance standards are known and progress is measured
- Manage staffing decisions, including performance correction and leadership changes when needed
- Support training and development initiatives that strengthen leadership and execution
- Customer Experience:
- Own customer experience outcomes across locations
- Ensure issues are addressed quickly and standards are consistently met
- Drive improvement in customer satisfaction metrics and online reputation
Minimum Qualifications:
- Proven experience managing 5+ locations in a multi-unit environment
- At least 3 years in a District / Area / Regional Manager or equivalent role
- Demonstrated ability to improve performance across people, sales, and operations
- Experience coaching leaders while making difficult decisions
- Comfortable acting with incomplete information and owning outcomes
- Strong, clear communication style with a bias for action
Preferred Experience:
- Hospitality, retail, fitness, food service, pet care, or other labor-intensive service businesses
- P&L or KPI ownership
- Turnaround or growth environments
- Leading teams through change
This Role Is NOT a Fit If You:
- Prefer consensus-based leadership over clear decision-making
- Avoid conflict or hard conversations
- Lead primarily through analysis rather than ownership
- Are most comfortable in advisory or corporate-only roles
Benefits:
- Health insurance
- Dental insurance
- Paid time off
- Performance-based bonus opportunity
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What is your salary requirement?
Experience:
- multi-unit management: 3 years (Required)
Ability to Commute:
Willingness to travel:
Work Location: On the road
