Are you passionate about hospitality and creating memorable guest experiences? Residence Inn by Marriott Oahu Kapolei is seeking a friendly, dependable, and service-oriented Front Desk Agent to join our full-time hotel team. If you have experience in hotels, resorts, or customer-facing roles and thrive in a fast-paced environment, we want to meet you!
Compensation & Benefits
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Starting pay: $19/hour
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Full-time benefits include:
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Health insurance
- Dental insurance
- Vision insurance
- 401(k)
About Us
Opened in 2019, Residence Inn by Marriott Oahu Kapolei is a modern, all-suite hotel located in the heart of Kapolei, close to dining, shopping, beaches, and Oahu's top attractions. Our team embodies the Aloha Spirit-warm, welcoming, and guest- focused. We take pride in providing outstanding service while creating a positive, supportive workplace for our associates.
Key Responsibilities
As a Front Desk Agent, you are the first and last impression for our guests. Your role is essential in delivering exceptional hospitality and smooth hotel operations.
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Greet guests and provide warm, professional customer service
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Perform guest check-ins and check-outs efficiently
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Register guests, assign rooms, and explain hotel amenities and services
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Handle cash transactions accurately and follow hotel policies
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Address guest questions, requests, and concerns promptly and courteously
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Maintain a clean, organized front desk and lobby area
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Assist with the hotel market, including stocking, sales, and inventory as needed
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Ensure accurate billing and guest account reconciliation
Qualifications
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Prior hospitality, hotel front desk, or customer service experience preferred
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Strong verbal communication and interpersonal skills
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Basic computer skills (property management systems a plus)
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Ability to stand, walk, bend, and reach for extended periods
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Comfortable working around cleaning chemicals
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Reliable, team-oriented, and guest-focused attitude
Why Join Us?
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Work for a trusted Marriott brand
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Friendly, team-driven work environment
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Opportunity to grow within hospitality
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Be part of a hotel that values professionalism and Aloha hospitality
Apply today - the application takes less than 5 minutes!
We look forward to welcoming you to our Residence Inn Kapolei team.
