CARE FOR THE HOMELESS (CFH) is a growing not-for-profit health care and social service agency that serves the homeless population of New York City. CFH provides medical and behavioral health services at thirty shelters, soup kitchens, and drop-in centers throughout NYC.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Complete intakes for new clients and provide orientation to the program/shelter and DHS rules and regulations.
Review logbooks at the start of each shift to ensure that all new client intakes are completed within 24 hours as required.
Maintain required documentation in case records in written and computer databases (CARES) and update client's records in accordance with governmental and agency policy.
Develop an individualized and comprehensive intake/assessment to fully identify for case management staff client needs.
Collect client identification and other documents necessary during initial intake.
Assist new clients in retrieving documents and/or property from former shelter providers as necessary.
Collaborate with other shelter providers to request and obtain missing client information required (i.e. medical, psych, entitlement and/or housing information, etc...).
Collaborate with internal medical staff to ensure new clients are registered with the clinic and initial evaluation appointments are issued.
Directly collect client entitlement information and documentation and when unavailable request entitlement information (PA, SSI, etc.) via client escort.
Deconstruct closed case files and file in discharged client files.
Follow up with and submit referral packages to external shelter providers when clients are transferred.
Input new clients on weekly data tracking spreadsheets.
Complete minutes for staff meetings and develop and maintain meeting binders.
Provide direct coverage for client reception area as needed.
Participate in regular supervision, team meetings and staff training.
Perform all/other duties as directed by management.
QUALIFICATIONS:
BA preferred. HS/GED with three (3) years of experience with the homeless, mentally ill, substance abuse and/or low-income populations.
Good writing, computer and communication skills required.
Bilingual- Spanish is strongly preferred.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position requires evenings and weekend hours. Requires travel at different locations if necessary approximately 25% of the time.
QUALIFICATIONS:
HS/GED with three (3) years of experience with the homeless, mentally ill, substance abuse and/or low-income populations.
Good writing, computer and communication skills required.
Bilingual- Spanish is strongly preferred.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position requires evenings and weekend hours. Requires travel at different locations if necessary approximately 25% of the time.
