Department: Region 2 Transit System
FLSA Status: Non-exempt
Reports to: Asst. Operations Manager / Operations Manager / Administrator / Exec. Director
POSITION SUMMARY: The Office Assistant will be responsible primarily for assisting the transit department with data entry and other office work tasks, but will also fill-in for the dispatch staff when needed. Considerable tact and courtesy are required in all dealings with the general public, drivers, and agency representatives requesting service.
ESSENTIAL JOB DUTIES
- Processing and entering data into spreadsheets, IDOT database(s), reports, etc.
- Completing office work such as filing, communications, and mailings
- Securing data from multiple sources
- Preparing and processing intake forms for Elderbridge
- Assisting in assigning vehicles and drivers to daily schedules
- Receiving individual requests from the general public and agencyrepresentatives over the telephone
- Performing any related work as required by supervisors
- Operation of the two-way radio system or other communication devices for monitoring and communicating with the drivers throughout the day. This may include communication with other transit systems.
- Maintaining records of service requested and provided for billing purposes
- Maintaining confidentiality of rider information
- Accurately receiving and accounting of general public fares collected by drivers
- Opening and/or closing the office building, secure doors, and alarm systems when needed
- Accurately following and carrying out emergency procedures
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- Proficiency in Microsoft Office products, especially Excel
- Working knowledge of county, state, and federal statutes pertaining to public transportation (or the demonstrated ability to learn same).
- Working knowledge of the location of streets, roads, and highways and the geographical, social, and economic conditions of the service area.
- General knowledge of office practices and procedures.
- General knowledge of arithmetic, grammar, spelling and vocabulary.
- Ability to establish and maintain an effective working relationship with drivers, human service agencies, and the general public.
- Good oral and written communication skills.
- Basic knowledge of computer systems.
- Ability to learn computerized dispatch / route planning software.
ENTRY REQUIREMENTS: Graduation from high school, with experience in secretarial or clerical work and computer experience desirable; or an equivalent combination of experience and training. The ability to effectively operate a two-way radio system for communicating with drivers.
WORK ENVIRONMENT: Vast majority of work being performed is in an office setting. Work includes working at a desk for extended periods of time; working with computers, two-way radio communications and other office equipment; moving throughout an office complex; and working directly with NIACOG employees. Work may also involve frequent interruptions.
Pay: From $18.00 per hour
Benefits:
Work Location: In person
