Job Summary: The Patient Access Representative I directly interacts with patients on the phone and/or in person under direct supervision to support front office business operations in hospital. This position performs duties including, but not limited to hospital admissions, registration, appointment scheduling, insurance verification, patient collections, switchboard communications and emergency communications.
QUALIFICATIONS:
Education:
- High school graduate or GED required
- American Heart Association Basic Life Support (BLS) certification strongly recommended
Work experience:
- One (1) to three (3) years experience in a customer service field preferred
- Two (2) years patient registration experience in a clinical/medical office setting preferred
- Medical terminology, radio communications and switchboard/PBX experience preferred
- Experience with general office equipment (fax, copier, etc.)
Skills & Competencies:
- Excellent internal and external customer service skills
- Ability to work with confidential information on a daily basis
- Effective and efficient problem solving
- Ability to multitask and detail oriented
ESSENTIAL JOB FUNCTIONS:
- Excellent written and oral communication skills
- Ability to read and write effectively
- Ability to work in a high stress environment, including the ability to witness traumatic injuries and situations
- Must be able to work in a fast-paced environment with frequent interruptions
- Basic computer data entry and typing skills
- Type 50 words per minute accurately
- Ability to withstand prolonged sitting, some bending, stooping and stretching
- Requires ability to lift and carry moderate weight boxes up to 20 pounds maximum
- Eye-hand coordination and manual dexterity sufficient to operate office equipment
- Flexibility to work any shift, any day as needed
Additional Job Posting Details: Flexibility to work various shifts, including weekends and holidays, as needed.
Compensation
$22.43 - $30.92 Per Hour DOE
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
