Customer Service & Scheduling Coordinator
Nyhof is looking for a friendly, organized, and dependable Office Assistant to join our growing team. If you enjoy helping customers, keeping things organized, and making sure projects stay on track, we'd love to hear from you.
As the first point of contact for our customers, you'll play an important role in creating a positive customer experience while helping coordinate our installation schedules and supporting daily office operations.
What You'll Do
- Answer incoming phone calls and provide outstanding customer service.
- Schedule installation appointments and coordinate daily crew schedules.
- Communicate with customers regarding appointments, project updates, and scheduling changes.
- Assist with tracking installation projects from scheduling through completion.
- Help identify and resolve scheduling conflicts or project issues before they become problems.
- Maintain accurate customer records and project documentation.
- Support the Installation Services team with general administrative duties.
What We're Looking For
- Excellent customer service and communication skills.
- Strong organizational and time management abilities.
- Ability to multitask and prioritize in a fast-paced office.
- Detail-oriented with strong problem-solving skills.
- Comfortable using computers and learning new software.
- Previous office, administrative, scheduling, or customer service experience is preferred.
Why Join Nyhof Installation Services?
- Family-owned company with a strong reputation in our community.
- Supportive team environment where your work makes a difference every day.
- Opportunity to grow with an established and expanding company.
- Full-time, Monday through Friday schedule.
- Competitive pay based on experience.
- Comprehensive benefits package including:
- Medical, Dental, and Vision Insurance
- 401(k) Safe Harbor with Employer Match
- Paid Vacation
- Employer-paid Life Insurance
- Short-Term Disability Insurance
- Health Reimbursement Arrangement (HRA)
If you're organized, enjoy working with people, and take pride in keeping projects running smoothly, we'd love to talk with you.
Pay: $40,000.00 - $52,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Customer service: 2 years (Required)
Work Location: In person
