Job Summary
We are seeking a detail-oriented and customer-focused Order Processing Specialist to join our team. As an Order Processing Specialist, you’ll be a critical part of the Wool & Co. Customer Experience team, ensuring every order — especially those requiring extra care — is handled with accuracy, efficiency, empathy, and a personal touch. You will guide customers through order updates, confirm preferences, and ensure they feel supported from checkout to delivery. The ideal candidate will have strong communication skills, excellent attention to detail, and a commitment to providing an elevated order experience for customers.
Key Responsibilities
- Order Management & Customer Communication
- Review and process complex orders (e.g., backorders, substitutions, mixed dye lots, discontinued items) with a high level of efficiency and precision
- Communicate proactively with customers to confirm order preferences, ship dates, availability, or required approvals
- Place special orders as needed, ensuring timely and accurate fulfillment
- Customer Experience & Support
- Offer thoughtful solutions that align with company guidelines and deliver exceptional customer satisfaction
- Document all customer interactions and order changes thoroughly for transparency and follow-through
- Maintain clear, professional, and prompt communication
- Team Collaboration & Brand Alignment
- Collaborate with internal teams to ensure seamless service
- Contribute to maintaining an organized, clean, and positive work environment
- Represent Wool & Co. values in every customer interaction, supporting our commitment to excellence in fiber arts
Qualifications
- Clear and professional written communication skills
- Strong organizational skills and attention to detail
- Ability to work efficiently and accurately in a process- and team-driven environment
- Comfortable using digital tools for order processing and communication
- Ability to learn new software platforms quickly and adapt to evolving processes
- Reliable, responsible, and punctual with a strong sense of accountability
- Demonstrated ability to prioritize tasks and manage time efficiently
- Ability to work a flexible schedule, including evenings and weekends
- Positive, energetic, and solutions-focused attitude
- Desire to solve issues & delight customers
- Ability to work weekends & evenings, as well as some days
- Passion for yarn and knitting is a plus
**Part-time (mornings) - must have availability weekdays and weekends
Full-time – must have availability weekdays and weekends
Please specify Part-Time or Full-Time when applying for this position. **
Pay: From $18.00 per hour
Benefits:
Work Location: In person
