Kitchen Shift Lead
Location: DFW
Position Summary
The Kitchen Shift Lead is a frontline leadership role responsible for guiding team performance, ensuring smooth food service operations, and delivering an exceptional guest experience. This role requires a hands-on leader who can supervise, coach, and support cashiers and kitchen staff while maintaining a culture grounded in respect, accountability, and teamwork.
Whether managing a busy rush, assisting with kitchen operations, or resolving customer concerns, the Kitchen Shift Lead leads by example. This role also plays a critical part in food quality assurance, work area organization, and reinforcing compliance with health and safety protocols.
Key Responsibilities
Supervision Training
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Train, observe, and mentor cashiers and frontline staff.
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Assign tasks and oversee team performance throughout the shift.
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Lead pre-shift huddles and post-shift debriefs to align, motivate, and recognize team efforts.
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Serve as a culture champion by modeling professionalism and enforcing company policies consistently and fairly.
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Conduct daily check-ins with staff to support development and accountability.
Lead Floor Operations
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Open and close tills accurately and process transactions as needed.
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Assist with kitchen operations and ensure all stations remain properly stocked and operational.
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Monitor workflow and adjust team pacing based on customer volume and business demands.
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Troubleshoot operational or equipment issues and escalate concerns when necessary.
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Resolve transaction discrepancies and oversee refund processes according to company procedures.
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De-escalate customer complaints using a calm, professional, and solution-oriented approach.
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Support front-of-house and drive-through operations to maintain service flow and guest satisfaction.
Compliance Food Safety
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Enforce all health, food safety, and sanitation regulations.
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Ensure food quality and food handling procedures consistently meet company and regulatory standards.
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Take immediate corrective action when compliance or safety concerns are identified.
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Reinforce adherence to company policies, procedures, and operational expectations.
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Customer Service Excellence
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Deliver Tier 2 (T2) customer experience standards — fast, friendly, and personalized service.
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Represent the Fuel City brand with professionalism, positivity, and urgency at all times.
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Assist customers and team members in a courteous and respectful manner.
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Promote a welcoming and team-oriented environment for both employees and guests.
Work Area Management
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Maintain a clean, organized, and fully stocked work environment throughout the shift.
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Ensure cleanliness standards are upheld in all food prep, cashier, dining, and drive-through areas.
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Monitor inventory levels of operational and food service supplies during the shift.
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Oversee shift handoff procedures and ensure complete and accurate pass-down communication between teams.
Requirements
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1–2 years of food service or QSR experience required; leadership experience preferred.
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Strong ability to lead under pressure with a focus on service, teamwork, and results.
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Knowledge of POS systems, safe operations, food safety standards, and kitchen procedures.
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Excellent communication and interpersonal skills with a collaborative, solutions-first mindset.
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Ability to multitask, prioritize responsibilities, and maintain composure in a fast-paced environment.
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Flexibility to work all shifts as needed, including overnights, weekends, and holidays.
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Ability to stand, walk, and actively lead on your feet for up to 8 hours per shift.
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Comfortable lifting up to 50 lbs and working in hot, fast-paced kitchen environments.
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Must be able to bend, lift, reach, and remain physically active throughout scheduled shifts.
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Basic cash handling and transaction management experience preferred.
Pay Range: $16.00-$19.00/hour depending on shift and experience
