Primary Functions for this role include: Fulfill customer requests, resolve customer technical issues, and respond to customer questions in a timely manner to ensure ongoing effectiveness of the desktop computing environment.
Typical activities include - Event Management; Service Request Fulfillment; Incident Management; Problem Management; Access Provisioning; Continual Service Improvement.
Position Description: Service Center Technician
Schedule: Midnight-10:30am, Wednesdays thru Saturdays
**Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.
Qualifications:
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
