We have more patients who want help than we currently convert into care — and right now, nobody owns fixing that. This is a from-scratch seat: you'll build the system, run the pipeline, and turn "wanted help but never came back" into patients who got treated.
If you do it well, this becomes the seat that leads a team as we grow. On day one, you personally own the data.
This isn't a "clock in, clock out" role, and it isn't pressure-selling either. It's ownership of outcomes for patients who already trust us to take care of them.
WHAT YOU'LL OWN
- A real backlog campaign — a meaningful amount of diagnosed, planned, unscheduled care sitting dormant. Reviving it is your first 90 days and your first proof point.
- The pipeline, end to end — build and run our CRM, design the follow-up sequences, and treat "interested to scheduled to treated" like a system you're accountable for, not a list you work through.
- Patient consultations — sit with patients, walk through their care plan clearly, and have direct, comfortable conversations about cost and financing, without flinching and without pressure.
- The data — you know your conversion rate, your follow-up cadence, and where patients fall out of the funnel, because you're the one tracking it.
WHAT THIS ROLE IS, AND ISN'T
It is: consultative case presentation, pipeline ownership, and follow-up systems for care our clinical team has already diagnosed.
It isn't: a clinical or diagnosing role, a script-reading job, or high-pressure selling. We earn trust. Pushy doesn't last here.
YOU'LL THRIVE HERE IF YOU ARE
- Autonomous — you've built or fixed a pipeline before and owned the results, and you didn't wait to be told how
- Authentic — you're self aware and honest. You'd rather lose a case than fake your way into one.
- Thoughtful — you're creative and empathetic. You read people well and find the path that actually serves them
- Positive — you're an optimistic problem-solver. You bring energy to a room and to a hard conversation about money
- Reliable — you track your own numbers and do what you said you'd do
- Healthy — you want to build a fulfilling career here and achieve and contribute to an environment that is mentally, physically, and emotionally healthy. You are NOT just here to clock in and clock out
REQUIREMENTS
- Fully bilingual — English and Spanish, spoken and written. Non-negotiable.
- Hands-on experience with CRM and pipeline-management tools
- Demonstrated use of data or analytics to improve conversion, retention, or follow-up in a prior role
- Proven track record in consultative sales, case acceptance, account management, or client-facing relationship work — healthcare, med-spa/aesthetics, financial services, real estate, hospitality, or B2B/SaaS all translate well
- Authorized to work in Puerto RicoDental experience not required. We'll teach you the clinical side. We're hiring for how you build systems and connect with people.
COMPENSATION, PLAINLY
Base: $27 to $30 per hour, based on experience.
Performance bonus: $500 to $4,000+ per month, with a dedicated higher-rate campaign for backlog recovery in your first 90 days, plus a steady-state monthly bonus tied to ongoing production. Bonus is gated on patient satisfaction, so you get paid when patients are genuinely helped, not just when a plan is signed.
90-day ramp guarantee while you learn our world and build your pipeline.
Realistic Year 1 total: $62,000 to $110,000+, with upside tied directly to how well you run the system above.
OUR VALUES
We hire, fire, and reward around these: Authentic, Positive, Autonomous, Thoughtful, Healthy, Reliable.
HOW TO APPLY
Tell us about a time you helped someone say "yes" to something hard, the right way, where trust got you there, not pressure.
Tell us about what CRM and data analytics tools you've used in the past, which you prefer and why.
Attach your resume. Bilingual cover note encouraged.
Pay: $56,000.00 - $110,000.00 per year
Benefits:
- Dental insurance
- Paid time off
- Professional development assistance
Work Location: In person
