Position Title: Part-time Customer Service Specialist
Compensation: Commensurate with experience
Hours: 10:30am-1:00pm
Start Date: Immediate Opening
Reports To: Program Director
The Customer Service Specialist is the first point of contact for members, guests, and visitors. This role is responsible for creating a welcoming and professional environment while providing exceptional customer service. The position includes answering phones, checking in patrons during open swim and other activities, handling administrative tasks, and assisting with day-to-day facility operations.
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Front Desk Operations
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Greet and assist members, guests, and program participants in a friendly and professional manner.
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Check in patrons for open swim, lessons, and other scheduled activities.
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Manage daily attendance and membership check-ins accurately.
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Process payments, registrations, and account updates as needed.
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Customer Service
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Answer incoming phone calls, respond to emails, and handle general inquiries.
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Provide accurate information about facility hours, programs, memberships, and policies.
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Resolve customer concerns or escalate issues to management as necessary.
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Support a positive and inclusive atmosphere for all guests.
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Administrative Support
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Maintain organized records, reports, and attendance logs.
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Assist with program scheduling, sign-ups, and communication.
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Support marketing efforts by distributing flyers, updating bulletin boards, or assisting with social media updates.
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Perform light clerical duties such as filing, copying, and data entry.
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Facility Support
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Monitor cleanliness and presentation of the front desk and lobby area.
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Communicate any maintenance or safety concerns to the appropriate staff.
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Assist with event check-ins, open swim management, or other special programs as needed.
(Employees will be required to perform other related duties as assigned, including Shark directed work assignments in the event of a declared emergency.)
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Strong interpersonal and communication skills.
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Customer service or front desk experience preferred.
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Ability to multitask in a busy environment with professionalism and composure.
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Basic computer skills, including familiarity with email and scheduling software.
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Reliable, punctual, and able to work independently or as part of a team.
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CPR/AED and First Aid certifications (or willingness to obtain) preferred.
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Primarily during open swim hours (Mon-Sat; 10:30am-1:00pm)
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Flexible schedule including evenings, weekends, and holidays as needed.
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Shifts may vary depending on open swim times, facility programs, and special events.
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Hourly rate: Commensurate with experience
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Opportunities for advancement and cross-training in other facility roles.
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