Description:
About the Role
Are you a tech-savvy student or recent graduate looking to launch your IT career? We are looking for a motivated IT Support Technician to join our team and provide hands-on technical support across our service area in Orange and Lake Counties. This is an excellent opportunity to build practical, real-world experience in a dynamic environment where no two days are the same.
Key Responsibilities
Help Desk & End-User Support
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Respond to and resolve help desk tickets related to account access, password resets, and user authentication issues
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Perform administrative installation and configuration of software applications on end-user devices
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Troubleshoot and resolve hardware, software, and connectivity issues for desktops and laptops
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Support users via phone, email, remote desktop, and in-person visits
Hardware & Device Management
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Set up and configure new laptops and desktop computers for incoming users
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Diagnose and resolve printing and printer-related issues including network and local printer connectivity
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Maintain and track IT assets using asset tagging and inventory management systems
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Coordinate hardware repairs and warranty replacements as needed
User & License Administration
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Assist with basic user account configuration in Active Directory and cloud-based platforms
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Support software licensing processes including assignment, renewal tracking, and compliance basics
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Onboard new employees by preparing workstations and provisioning access
Networking & Infrastructure Support
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Troubleshoot network connectivity issues including wired, wireless, and VPN access
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Apply foundational knowledge of networking concepts such as TCP/IP, DNS, DHCP, and basic network topology
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Escalate complex network or infrastructure issues to senior IT staff with thorough documentation
Field & Travel Requirements
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Travel to various client or office locations throughout Orange County and Lake County as required
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Provide on-site technical support, hardware installations, and equipment deployments at multiple locations
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Maintain a professional demeanor and strong communication skills when representing IT on-site
What We Offer
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Hands-on, real-world IT experience to complement your academic background
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Mentorship from experienced IT professionals
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Exposure to a wide variety of technologies, environments, and industries
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Health, Vision, Dental Benefits
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401k Match
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Educational Reimbursement
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Gym Reimbursement
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Mileage reimbursement for travel
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Opportunity for growth and advancement as skills develop
Requirements:
Qualifications
Education
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Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related field
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Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals, or similar) are a plus but not required
Knowledge & Skills
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Familiarity with networking concepts and topology, including LANs, WANs, routers, switches, and wireless access points
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Basic understanding of operating systems, particularly Windows 10/11, and general computing concepts
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Comfortable with hardware troubleshooting, peripheral setup, and hands-on device configuration
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Ability to learn new tools and technologies quickly with minimal supervision
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Strong problem-solving skills and a customer-first attitude
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Good written and verbal communication skills
Additional Requirements
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Valid driver’s license and reliable transportation for travel within Orange and Lake Counties
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Ability to lift and carry IT equipment (up to 40 lbs)
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Authorized to work in the United States
