Overview
We are looking for a warm, reliable, and organized Front Desk Receptionist to be the first point of contact for our clients. This role is key to ensuring smooth daily operations, maintaining a tidy and professional space, and supporting our therapists.
This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. A background in office management or clerical experience is preferred, along with proficiency in various software applications.
Responsibilities
- Greet clients warmly and create a welcoming environment.
- Manage appointment scheduling, confirmations, and changes using Vagaro (or similar booking software).
- Answer phones, emails, and texts promptly and professionally.
- Process payments, membership sign-ups, and gift card sales.
- Support therapists by maintaining an efficient check-in/check-out flow.
- Keep reception and common areas clean and inviting.
- Perform cleaning duties throughout the day, including wiping down surfaces, restocking supplies, and tidying therapy rooms between sessions.
- Handle laundry: wash, dry, fold, and organize linens to ensure therapists have clean supplies throughout their shifts.
- Assist with inventory of massage supplies.
- Provide basic education about services (massage, sauna, cold plunge, memberships).
Requirements
- Previous experience in a front desk or receptionist role is preferred.
- Strong customer service skills with a focus on phone etiquette.
- Proficiency in Google Workspace.
- Excellent organizational skills with the ability to manage time effectively.
- Bilingual abilities are a plus to enhance communication with diverse clients.
- Ability to work independently as well as part of a team in a dynamic environment.
- Massage knowledge is helpful
Morning Shift 8:30 AM-2:30 PM
Evening Shift 2:30 PM- 8/8:30 PM (preferred)
Flexible times based on your availability!
Job Type: Part-time
Pay: From $14.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Are you available on weekends?
- Are you available Dec/Jan, and over the summer?
- If able, please provide your linkedin link!
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
