BLACKHAWK SUPPLY – CUSTOMER SERVICE REPRESENTATIVE
Pay: $24.00 – $26.00 per hour
Work Location: In person
Reports to: Customer Service Lead; Sales & Customer Service Manager
ABOUT THE ROLE
Blackhawk Supply is hiring an experienced Customer Service Representative for our fast-paced, PHONE-HEAVY, QUOTE-HEAVY office environment.
This is not an entry-level position. The ideal candidate is professional, confident on the phone, highly organized, and able to manage a high volume of calls, quotes, orders, and customer requests while maintaining accuracy and strong follow-through.
WHAT YOU’LL DO
Customer Service
- Answer a high volume of inbound customer calls and provide friendly, professional support
- Help customers with products, pricing, availability, orders, shipping, and general questions
- Take phone orders and follow up with customers as needed
- Help resolve customer concerns and see issues through to completion
Quoting & Sales Support
- Prepare and manage customer quotes
- Research products, pricing, availability, lead times, and alternatives
- Work with vendors to confirm product and pricing information
- Follow up on quotes and help customers move forward with their purchases
- Help customers find the right product for their needs
Orders & Team Support
- Enter and process orders accurately across multiple systems
- Process sales orders, warehouse packing lists, and vendor purchase orders
- Work with Purchasing, Expediting, Warehouse, Accounting, Sales, and vendors to keep orders moving
- Keep customer and order information organized and up to date
WHAT WE’RE LOOKING FOR / REQUIRED EXPERIENCE
We’re looking for someone who already has experience in a customer service environment:
- 2+ years of customer service experience
- 2+ years of phone-based customer service experience
- Professional office experience
- Experience with order entry, order management, or sales support
- Strong communication and organization skills
- Comfortable managing multiple priorities in a busy environment
- Good attention to detail and follow-through
- Comfortable using office software and order entry systems
PREFERRED EXPERIENCE
Preferred, but not required:
- HVAC, industrial, mechanical, electrical, or technical products
- B2B customer service or inside sales
- Quoting or product sourcing
- Distribution or manufacturing
- ERP or order management systems
- Vendor communication or lead time management
- Freight or shipping
WHAT WE VALUE
Great Communication
You’re professional, friendly, and comfortable talking with customers and vendors.
Phone Confidence
You’re comfortable spending a significant part of your day on the phone and know when a quick call can solve something faster than an email.
Organization & Accuracy
You can keep track of calls, quotes, orders, and follow-ups without letting details slip.
Ownership
When a customer has a problem, you work toward the solution and follow through.
Teamwork
You’ll work closely with several departments, so communication and collaboration are important.
Positive Attitude
We’re busy, and some days are challenging. We value people who stay professional, helpful, and solution-focused.
WHY JOIN BLACKHAWK SUPPLY?
- $24.00 – $26.00 per hour starting pay
- Stable and growing company
- In-person team environment
- Training on products and internal systems
- Opportunity to build product and industry knowledge
- Opportunities for growth and advancement
- Dental insurance
- Health insurance
- Paid time off
TO APPLY
Please submit your resume and a brief cover letter telling us about your customer service experience and what makes you a good fit for a PHONE-HEAVY, QUOTE-HEAVY customer service role.
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
