Opportunity: Strategic Account Manager (Defense) Location: Sterling Heights, MI or Lima, OH
Supporting the Vice-President Global Defense, the Strategic Account Manager will participate in the management of operations and client relationships with a large and strategic defense customer. This role will also involve liaising between customers and cross-function internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
RESPONSIBILITIES
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Collaborate with the operations team to ensure efficient and effective coordination of operational changes, as well as minimize impact on business processes.
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Ensure the timely and successful deliver of solutions according to customer needs and objectives.
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Counsel operations team on meeting the SLA commitments and development of intake proposals, as well as assist in operational planning against budgeted commitments.
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Work with operational leaders across the USA, UK & Canada.
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Work with operations team to forecast future skill needs to acquire and develop a workforce with the appropriate mix of business knowledge, technical skills, and competencies.
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Provider leadership, coaching, and direction as it pertains to policies and procedures.
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Manage the content of the Monthly and Quarterly Business Reviews working with internal partners to ensure professional quality documents are deliver to the client.
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Build and maintain relationships with the client to develop a clear understanding of the business' needs, ensuring cost-effective delivery of services.
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Be an advocate of the client balancing the current and future needs of the client and contractual commitments of the company.
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Achieve objectives through collaboration and influencing rather than directives.
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Travel to sites in Canada, US, and UK as required.
SKILLS & Experience
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5-8 years' Client/Vendor Relationship Management experience with strong negotiating skills
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3-5 years' experience in manufacturing supply chain environment
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Experience applying conflict resolution techniques to prevent and mitigate issues.
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Experience working effectively and collaboratively with employees at all levels/areas of the organization.
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Strong business acumen and knowledge of business concepts, including strategy development and financial analysis.
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Strong MS Office skills.
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Experience working with ERP and WMS systems and with projects involving system integration.
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Strong analytical and problem-solving skills.
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You align team members through clear articulation of direction and expectations.
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You deliver on accountabilities through a reasonable appropriation of time and resources.
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You apply critical thinking an analytical skills when problem solving.
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You utilize tools and processes effectively to support people and business operations.
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You can build professional business cases and present them to gain support and approval from internal and external stakeholders.
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Must be US Passport holder with the ability to maintain security clearance
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Prior military service preferred.
EDUCATION
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Bachelor's Degree in a related field
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Work in an environment where safety is our first priority
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The opportunity to build a career with a growing company
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Comprehensive benefits including medical, dental and vision
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Life and disability insurance
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Wellness programs to support your family’s well-being
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A 401(k) plan with company match
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Company team wear allowance
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Company sponsored social events
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Community volunteering
