JOB OBJECTIVES: Under the direct supervision of a JFS Supervisor, determine/re-determine eligibility and maintain programs/cases for those in need, including parents with children, low-income individuals and families, medically disabled individuals and the elderly. These programs offer subsidized child care, food, cash and medical assistance.
ESSENTIAL JOB FUNCTIONS:
- Staff Call Center phones as needed and assigned between the hours of 8:00 a.m. and 4:00 p.m. or until the queue is cleared, whichever is later.
- Conduct face-to-face and phone interviews with individuals and/or families.
- Evaluate applications/re-applications to determine initial and/or on-going eligibility for all types of Public Assistance programs.
- Assist the individuals and/or families in meeting the goals of support services, the self-sufficiency contract, service plan, and/or reunification plan.
- Complete all paperwork/computer work/phone calls connected with obtaining and/or receiving all necessary verifications in assisting the applicant/recipient families.
- Process documents in accordance with guidelines to approve or deny applications, re-applications, process changes, benefit reductions, suspensions and terminations.
- Explain to families their program responsibilities and rights, refer families to other programs and/or agencies when appropriate.
- Enter and retrieve data in appropriate systems.
- Respond to all benefit related inquiries and correspondence from individuals/families and other agencies in a timely manner: Answering telephones, checking voicemail, checking e-mails, checking eligibility system, and seeing individuals who come to the agency.
- Prepare and maintain confidential case records.
- Maintain confidentiality of all client information according to policies.
- Draft routine correspondence concerning individuals/families, including notices, referrals, suspensions, reductions, terminations and/or denials as may be required.
- Receive and investigate complaints concerning lost, stolen or undelivered benefits.
- Enter and maintain digital imaging files.
- Demonstrate regular and predictable attendance.
- Operate a motor vehicle as needed to perform the essential functions.
- Keep current by reading and updating the various manuals and by reading other related policies and/or correspondence and attending trainings and meetings as assigned.
- Make home visits as necessary.
NON-ESSENTIAL JOB FUNCTIONS:
- Attend workshops, meetings and seminars.
- May assist in training new employees.
- Perform other related Essential and Non-Essential functions as needed.
