Position Summary:
The Operations & Marketing Coordinator supports leasing operations, property management systems, and marketing accuracy across the organization. This role helps ensure accurate data, consistent workflows, and a positive prospect-to-move-in experience by supporting system usage, leasing follow-up, marketing content accuracy, and routine reporting.
Essential Duties and Responsibilities:
- Maintain accurate records in property management and CRM systems, including prospects, applicants, residents, units, leases, and move-ins.
- Review and monitor leasing, prospect, resident, and move-in activity to ensure accuracy, timely follow-up, and compliance with company procedures.
- Support leasing teams by helping maintain accurate availability, pricing, approved communication templates, leasing scripts, and follow-up processes.
- Assist with monitoring the prospect-to-move-in lifecycle from initial inquiry through lease execution and move-in completion.
- Provide basic system and software support to site teams and escalate more complex issues as needed.
- Support system and process improvements by assisting with software updates, process changes, training needs, and company-wide initiatives.
- Maintain accurate property listings and marketing content across websites, listing platforms, internet listing services, and marketing materials.
- Review online listings and advertising for accuracy related to pricing, availability, amenities, photos, floor plans, and property descriptions.
- Monitor property-level marketing and branding consistency in accordance with approved messaging and presentation standards.
- Prepare and maintain leasing and marketing reports, including summaries of activity, conversions, availability, move-ins, and performance trends.
- Support the Director of Property Management with reporting, data review, audits support, operational follow-up, special projects, and ongoing development of the role.
- Complete additional duties and projects as assigned.
Minimum Qualifications:
- High school diploma or equivalent required; associate’s degree or coursework in business, real estate, marketing, or a related field is a plus.
- 1–3 years of experience in administrative support, leasing, property management, customer service, marketing support, or a related role.
- Ability to work independently with minimal supervision while contributing effectively as part of a team.
- Strong organizational and time-management skills with the ability to manage multiple priorities and work effectively under pressure.
- High attention to detail with sound judgment and the ability to handle confidential information professionally.
- Strong customer service skills and professional communication with internal and external stakeholders.
- Comfortable working in software systems, including Microsoft Office (Excel, Word, Outlook), with the ability and willingness to learn new tools and workflows.
- Demonstrates professionalism, integrity, respect, and a positive, team-oriented approach.
- Valid driver’s license and reliable access to a vehicle.
Preferred Qualifications:
- Exposure to property management, leasing, real estate, housing, or multi-site operations.
- Familiarity with property management software, CRM systems, or leasing platforms (training provided).
- Experience reviewing data or reports for accuracy, consistency, or basic trend identification.
- Interest in operations, systems, process improvement, or marketing analytics.
- Experience supporting marketing updates, online listings, or customer-facing materials.
- Comfort working with reports, spreadsheets, or basic data tracking.
- Interest in growing into expanded responsibilities within leasing operations or property management and marketing support.
Essential Physical Qualifications:
- Bending, climbing stairs, kneeling, lifting to 15 pounds, stretching, squatting, and walking
Non-Essential Physical Qualifications:
- Running and lifting over 15 pounds
Authority:
- Recommend changes to the position and job duties which will improve efficiency and safety
Relationships:
- Reports to: Director of Property Management
- Internal contacts: managers and associates
- External contacts: residents, and guests
Must have reliable transportation and a valid driver's license with an acceptable driving record.
Benefits:
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After 60 days
- Medical
-
Dental
-
Vision
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Company Paid Life and AD&D
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Voluntary Life and AD&D
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Voluntary STD
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Company Paid LTD for some positions
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Employee Assistance Program (EAP)
- After 90 days
- PTO
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Holiday Pay (8 paid holidays per year + 1 Floating Holiday)
- After 1 year
- 401k with match
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Birthday off with pay
