This a assistant job only personnel may be trained to do the following if not already doing so or have the experience needed:
An Assistant Service Advisor in the automotive industry acts as a liaison between customers and the service department, handling appointments, explaining repairs, and ensuring customer satisfaction. They often work alongside service managers, assisting with scheduling, communication, and overall service operations. In some cases, they may also assist with sales and marketing efforts within the service department. Key Responsibilities:
- Customer Service: Greeting customers, listening to their needs, and explaining service recommendations.
- Scheduling: Managing service appointments, coordinating with technicians, and ensuring efficient workflow.
- Estimates: Providing accurate and detailed estimates for repairs to customers.
- Communication: Communicating repair progress, completion times, and follow-up with customers.
- Sales and Marketing: Presenting and assisting on selling necessary services and parts to customers with guidance of the store manager, while training and adhering to policies and procedures.
- Department Operations: Assisting with various tasks within the service department, such maintaining records, and ensuring adherence to company policies.
Pay: $15.00 per hour
Work Location: In person
