Description:
Georgis Spine & Orthopaedics is a Comprehensive Spine and Orthopedics Care provider in GA. Our locations include Atlanta, Columbus, Gwinnett, Marietta, Tucker, Stockbridge, Roswell, and the Surgery Center of Roswell. We specialize in offering cutting-edge treatment with a conservative approach.
We are a team of friendly, ambitious professionals coming to work to provide exceptional care to our patients while having a great time working together.
We are seeking a highly organized and detail-oriented Customer Service Representative to join our billing team in our Roswell HQ office. As an AR follow-up Specialist, you will follow up on unresolved claims to collect payments.
Customer Service Representative Specialist Responsibilities:
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Follow up on patient balances as assigned; this will include contacting patients to collect on balances and/or setting up payment plans.
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Following up on unresolved claims to collect payments from any responsible parties.
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Make phone calls to check on the status of the cases.
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Identify why the payment has not been received from the payer.
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Take appropriate actions to resolve issues in a way that results in payment and/or complete closure of insurance balances
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Run credit card payments.
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Other duties as assigned or requested
Requirements:
Requirements:
To perform this job successfully, an individual must be able to satisfy each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities.
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Excellent verbal communication skills are a must.
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Problem-solving, research, organization, detail-oriented
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2+ years of Office experience in which problem-solving and research were major keys to success.
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Able to work independently, identify patterns, and make informed decisions
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Correctly identifying root causes to determine appropriate actions and outcomes
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Prior computer experience is required.
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Ability to completely and concisely summarize important details in account notes
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Medical billing certification is a plus.
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Knowledge of the PI process is a plus.
AR Follow-up Specialist Benefits & Perks:
- Great benefits package including medical, dental, vision, and multiple add-ons available.
- Paid time off
- Paid holidays
- Mileage reimbursement and travel stipends available
