Description:
Primary Role:
Oversee front desk operations and lead the Cashier / Front Desk team to ensure an efficient, welcoming, and organized guest arrival experience.
Key Duties:
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Supervise and support Cashiers / Front Desk team members during all shifts.
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Train new front desk staff on check-in procedures, wristband system, POS transactions, and guest communication standards.
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Ensure consistent and accurate execution of guest check-in, waiver verification and ticketing,
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Manage guest flow during peak times, separating reservations, walk-ins, and group arrivals efficiently.
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Serve as the escalation point for guest questions, concerns, or policy misunderstandings.
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Oversee POS accuracy and ensure all transactions are processed correctly.
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Monitor front desk organization, ensuring cleanliness and readiness at all times.
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Conduct shift resets and ensure the area is fully prepared for the next team/guests.
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Communicate with Park Leads and Party Coordinator to maintain operational alignment.
Leadership Expectations:
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Lead with calm authority during high-volume periods.
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Model professionalism, urgency, and guest-first communication.
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Provide real-time coaching and corrective feedback when needed.
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Maintain strong attention to detail in transactions and documentation.
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Take ownership of the front desk environment and team performance.
Guaranteed 25 hours a week
Pay Rate: $17.25-$18.50 per hour
Requirements:
Requirements:
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Must be 18 years or older (required to supervise minor team members).
- Previous customer service or leadership experience preferred.
- Strong multitasking and organizational skills.
- Comfortable enforcing company policies and procedures.
- Clear, confident communicator.
- Weekend and peak-hour availability required.
