Branch Coordinator – Equipment Dealership Position Summary
The Branch Coordinator is responsible for overseeing all aspects of branch operations for the equipment dealership, including sales, rentals, customer service, inventory management and daily operational performance. This position is responsible for maintaining strong customer relationships, ensuring operational efficiency, and leading the branch team to achieve company goals.
Rental Operations
· Oversee all rental activities including reservations, contracts, scheduling, delivery coordination, and returns.
· Ensure rental fleet utilization is optimized and equipment is maintained in rentable condition.
· Monitor rental rates, availability, and fleet performance.
· Resolve rental-related customer issues promptly and professionally.
Customer Service
· Ensure a high level of customer satisfaction through professional communication and problem resolution.
· Handle escalated customer concerns and implement corrective actions when necessary.
· Foster a customer-focused culture within the branch.
· Maintain long-term customer relationships through consistent follow-up and service.
Inventory Management
· Manage equipment, parts, and rental inventory levels to ensure availability while minimizing excess stock.
· Coordinate equipment transfers, purchases, and disposals as needed.
· Conduct regular inventory audits and ensure accurate inventory records.
· Monitor equipment condition and coordinate repairs and maintenance with service personnel.
Day-to-Day Operations
· Oversee daily branch operations including staffing, scheduling, safety compliance, and facility maintenance.
· Ensure branch operations comply with company policies and procedures.
· Manage branch expenses and assist with budgeting and cost control initiatives.
· Coordinate with service, parts, and administrative departments to ensure smooth operations.
· Maintain a safe and organized work environment.
Qualifications
· Previous experience in equipment dealership operations, construction equipment, heavy equipment, or related industry preferred.
· Strong sales and customer service background.
· Knowledge of equipment rental operations and inventory management.
· Excellent leadership, organizational, and communication skills.
· Ability to multitask and manage priorities in a fast-paced environment.
· Proficient with computer systems, inventory software, and Microsoft Office applications.
· Valid driver’s license required.
Physical Requirements
· Ability to work in both office and outdoor environments.
· Ability to stand, walk, bend, and lift up to 50 pounds occasionally.
· Ability to inspect equipment and work around heavy machinery safely.
Benefits
· Salary
· Health Insurance
· Dental & Vision Insurance
· Paid Vacation Time
· Matching 401(k) Plan
Reports To
Regional Manager / Ownership / General Manager
EMAIL your resume to [email protected]
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
