Job Description:
Join the MVT family!!! Mesilla Valley Transportation is hiring Customer Service Representatives in El Paso, TX!
The
Customer Service Representative is responsible for efficiently and effectively supporting our operational teams.
Key measures of success include:
- Provide timely and courteous communication with internal and external customers.
- Be recognized by team, peers, and customers as a key supporter.
- Contribute to a positive work environment.
Day Schedule: Wed. 12pm-6pm; Thurs.-Sat. 6am-6pm
Training Schedule: Monday-Friday 8am5pm (2 weeks)
Responsibilities:
- Communicates in a clear and consistent manner and with high integrity.
- T-call’s (terminal calls) inbound loads to transfer from Mexican Carriers.
- Creates orders to dispatch drivers on empty moves to adjust trailer pools, recover trailer, etc.
- Reconciles envelops with Bill of Ladings and Trans-flows paperwork as needed.
- Monitors and answers emails promptly.
- Accurately enters information into company computer systems.
- Works with team members to solve problems.
- Provides accurate information to customers.
- Demonstrates high resource utilization.
- Help the company provide a high level of customer service.
Job Requirements:
Qualifications:
- High School Diploma or GED.
- Strong customer service skills.
- Strong communication skills.
- Basic knowledge of motor carrier operations and geography.
- Strong proficiency in MS Office.
General Description of Benefits: ob Benefits:
401(k)
Dental Insurance
Health Insurance
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision insurance
