We are seeking an experienced and highly accountable Office Manager to lead front office operations in a growing Allergy & Immunology practice. This is a hands-on leadership role with real ownership—ideal for someone who is confident making decisions, managing staff, and driving operational improvements independently.
You will serve as the operational lead of the front office and a key partner to the physician, with the ability to directly influence workflows, team performance, and the patient experience.
--Please note: This is not an entry-level role. Prior medical office management experience is required.--
Leadership & Team Management
- Supervise and develop office staff (3+ team members)
- Set expectations, monitor performance, and maintain accountability
- Address patient concerns and escalations with professionalism and sound judgment
Front Office Operations
- Oversee daily workflows to ensure efficiency, accuracy, and organization
- Maintain high standards for patient communication and service
- Ensure HIPAA compliance and adherence to office protocols
Insurance & Financial Coordination
- Verify eligibility and interpret benefits (copays, deductibles, coinsurance, frequency limits, etc.)
- Provide accurate patient cost estimates
- Manage prior authorizations and payer communication [IEHP]
- Assist in insurance management and billing operations
Operational Oversight & Growth
- Identify inefficiencies and implement workflow improvements
- Support administrative functions (insurance contracts, fee schedules, directory updates)
- Partner with the physician to implement and refine operational initiatives
What We’re Looking For
- Proven leadership experience in a medical office setting
- Strong understanding of front office and insurance workflows
- Ability to work independently, prioritize effectively, and follow through
- Comfortable managing staff performance and handling difficult conversations
- High attention to detail and accountability for deadlines and accuracy
Ideal Candidate Traits
- Solutions-oriented and resourceful
- Organized, reliable, and consistent with follow-up
- Adaptable in a growing practice environment
- Seeking a long-term role with stability and growth
What Makes This Role Different
- Direct partnership with the physician—your input matters
- Real ownership of operations (not just task execution)
- Opportunity to shape workflows in a growing practice
- Stable, long-term role with increasing responsibility
We are looking to fill this role promptly so we can focus on optimizing operations, strengthening our team, and enhancing the patient experience. Candidates must be able to reliably commute to both office locations. Our primary office in Redlands operates during regular business hours Mon-Wed, with Fridays being a half day. Our Newport Beach location requires coverage only on Thursdays.
I look forward to reviewing your application. If you have any questions regarding this position, please feel free to reach out via Indeed message or email at [email protected]. (This will prioritize your application.)
Pay: $22.00 - $24.00 per hour
Application Question(s):
- Will you be able to reliably commute to Newport Beach, CA 92663 (4 times per month) for this job?
Experience:
- Medical Insurance: 1 year (Preferred)
- Medical office: 3 years (Preferred)
- Management: 2 years (Preferred)
Ability to Commute:
- Redlands, CA 92374 (Preferred)
Work Location: In person
