Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Specialty Site Manager to lead a residential program within our Adult Community Clinical Supports (ACCS) team.
What We Offer:
- Leadership Opportunity – Oversee the day-to-day operations of a residential program, combining clinical leadership, staff supervision, and operational management.
- Meaningful Impact – Guide a team delivering person-centered, recovery-oriented care to individuals with mental health and substance use needs.
- Collaborative Environment – Work closely with LPHAs, medical care coordinators, and other licensed practitioners to shape individualized treatment planning.
- Supportive Team Culture – Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
- Career Growth – Build toward licensure with support for eligibility requirements within two years of hire.
- Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
- Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
- Oversee the operation of the assigned residential component, consistent with BHN's administrative, programmatic, and clinical policies.
- Hire, train, supervise, and evaluate program staff, ensuring required competencies are maintained.
- Oversee clinical operations, including behavioral and rehabilitative treatment planning for individuals with mental health and substance use issues.
- Operate the program efficiently and effectively, ensuring compliance with BSAS, HUD, DPH, and DMH regulatory requirements.
- Ensure reconciliation of the program's operational budget and maintain maximum program capacity.
- Facilitate transitions for referrals, admissions, and discharges.
- Collaborate with the assigned LPHA or medical care coordinator to plan, implement, and continuously evaluate rehabilitative and support services through assessments, treatment planning, and peer support development.
- Serve as liaison among departments and outside agencies to facilitate continuity of care.
- Ensure day-to-day upkeep of the residence, including coordination of chores, meal planning, and household maintenance.
- Monitor medications, refills, documentation, disposal, and safe storage, and assist individuals with attending appointments.
- Provide transportation to individuals served as needed, including use of a personal or program vehicle.
- Deliver rapid response to clinical or medical emergencies, including symptom management and de-escalation strategies.
- Participate in administrative on-call through the emergency on-call system.
- Complete MAP, CPR, and First Aid certifications within six months of hire.
Who You Are:
- Master's degree in Social Work or a related human services field required.
- Licensure eligibility within two years of hire required.
- Strong verbal and written communication skills, with the ability to build person-centered, strength-based relationships with individuals served.
- Demonstrated leadership and supervisory experience, with the ability to manage staff, resolve conflict, and support a collaborative team environment.
- Comfortable working in a fast-paced residential setting with frequent interaction with individuals served, staff, and outside agencies.
We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your leadership and clinical expertise to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.
Salary Range: $70,000-$90,000
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
