Crownstone Equipment is seeking a skilled and safety-minded Field Service Technician to support customers across multiple branches. This role is perfect for someone who enjoys hands-on problem-solving, traveling to different sites, and helping technicians succeed in both shop and field environments. The Road Service Technician will diagnose, maintain, and repair gasoline- and diesel-powered equipment while providing technical guidance, training, and support to service teams. If you thrive in a fast-paced, mobile environment and take pride in delivering high-quality work, this is a great opportunity to be part of a professional and respected dealership.
Company Description
Crownstone Equipment, an affiliate of McGrew Management Company, is a leading dealership proudly representing premium brands such as Bobcat®, Toro®, Echo®, and Stihl®. With multiple locations across Pennsylvania (Reading, Lancaster, York) and Maryland (Frederick, Hagerstown), Crownstone is committed to delivering exceptional equipment, service, and customer support. Our team takes pride in professionalism, collaboration, and care — serving customers like family and building lasting partnerships in the construction and landscaping industries.
What McGrew Management Company Offers You
- A growing company with opportunities for career advancement
- Comprehensive medical benefits for full-time employees
- Dental, vision, life, and disability insurance for full-time employees
- 401(k) retirement plan with company match
- Paid holidays for full-time employees
- Paid time off for full-time and part-time employees
- Employee Assistance Program (EAP)
- Exclusive employee discounts & access to year-round employee merchandise store
- Supportive, team-oriented workplace culture
Role Description
The Field Service Technician performs maintenance, troubleshooting, and repairs on heavy equipment in both shop and field settings. This role requires technical expertise in mechanical, hydraulic, and electrical systems, as well as strong problem-solving skills, safe work practices, and the ability to support and mentor other technicians. The ideal candidate is mobile, adaptable, and comfortable working independently or in collaboration with multiple service teams across locations.
Essential Duties & Responsibilities
- Follow all company safety policies to maintain a safe work environment.
- Safely operate a company vehicle or service truck to travel between branches and job sites as scheduled.
- Check in and out with assigned branch or service managers and complete tasks as assigned for the day.
- Inspect new, used, and failed machinery to identify problems using customer concerns, operation checks, and diagnostic techniques.
- Perform maintenance and repairs using safe practices, including disassembly, reassembly, and replacement of defective parts.
- Document all work accurately in CDK, including labor, parts, forms, and detailed repair summaries with photos/videos.
- Notify management of unforeseen issues outside the repair scope.
- Test equipment post-repair to ensure issues are resolved.
- Support technicians with technical guidance, Service Process, and CDK system training.
- Maintain company tools, shop equipment, and clean, safe work areas.
- Assist other branch functions, including Rental, Parts, Service Writer support, equipment delivery, and pick-up as assigned.
- Attend training sessions to maintain and improve technical skills.
- Perform all other duties as assigned.
Educational & Experience Requirements
- 5–10+ years of experience as a technician in heavy construction or diesel equipment.
- Valid commercial driver’s license (MD and PA) and ability to pass an annual DOT physical.
- Strong mechanical, hydraulic, and electrical troubleshooting and repair skills.
- General knowledge and familiarity with computer and information systems.
- High school diploma or equivalent; technical/trade school preferred.
Preferred Qualifications
- Direct experience with Bobcat or other heavy equipment maintenance and repair.
- Heavy Equipment, Diesel, or Forklift Technician certifications.
- DOT Medical Card preferred.
- Experience providing technical guidance and training to other technicians.
Essential Physical Requirements
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee must frequently lift and/or move up to fifty (50) pounds and may occasionally lift and/or move up to seventy-five (75) pounds. Specific vision abilities required include close vision, distance vision, color vision, and peripheral vision.
Note: This position is considered safety sensitive.
Equal Employment Opportunity
McGrew Management Company and its affiliates provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
