Position Overview
Nerdium Technologies is seeking a highly organized and technology-oriented Sales Support Specialist to provide remote support to our growing sales organization.
This is an independent contractor position focused on helping our field sales team operate more efficiently. The contractor will support order processing, CRM maintenance, customer follow-up, reorder tracking, inventory communication, Brand Ambassador coordination, and other sales operations activities.
The objective is simple: allow our sales team to spend more time selling and building customer relationships while Sales Support keeps the operational workflow moving.
Scope of Services
Responsibilities may include:
- Processing and tracking customer orders.
- Maintaining accurate customer notes, activities, and follow-up information in the CRM.
- Identifying potential reorder opportunities and communicating them to the appropriate Sales Representative.
- Creating and maintaining follow-up tasks for reorders, displays, samples, and other customer needs.
- Communicating current product availability and approved sales materials to the sales team.
- Following up on open orders and routine customer requests.
- Reviewing Brand Ambassador reports for inventory, sell-through, displays, and customer feedback.
- Coordinating Brand Ambassador activities when needed.
- Maintaining organized sales records, spreadsheets, and internal reports.
- Supporting communication between Sales, Operations, and Management.
- Using CRM, AI, and other technology tools to improve sales-support efficiency.
Ideal Candidate
We are looking for someone who is:
- Highly organized and detail-oriented.
- Fast and responsive.
- Comfortable working independently in a remote environment.
- Strong with computers, spreadsheets, CRM systems, email, and online tools.
- Comfortable adopting AI tools and new technology.
- Able to manage multiple accounts and priorities.
- A strong written and verbal communicator.
- Proactive about identifying unfinished work and following it through to completion.
- Experienced in sales support, customer service, order processing, account support, CRM administration, wholesale, distribution, or a related field.
What Success Looks Like
Success will be measured by reliable execution and results, including accurate order processing, current CRM records, timely follow-up, identification of reorder opportunities, organized BA reporting, and fewer administrative tasks falling back onto the field sales team.
To Apply:
Please submit your resume and a short introduction describing your experience with sales support, CRM systems, order processing, customer service, and remote work.
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
