Duties and Responsibilities
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Respond to routine and non routine service calls, including scheduled maintenance, emergency, and after hours calls in a timely manner.
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Diagnose, troubleshoot, repair, and replace defective components in electronic security systems.
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Perform system diagnostics and isolate issues in hardware, software, and network connected devices.
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Service and support systems including Milestone, LenelS2, DMP, Axis, Hanwha, and Bosch platforms.
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Perform preventative maintenance on installed systems to ensure reliability and compliance with customer service agreements.
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Conduct system testing, commissioning support, and quality checks on new and existing installations.
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Install small projects, system additions, and upgrades as required.
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Analyze repair requirements and present clear solutions to customers.
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Complete service documentation, work orders, and reports accurately and on time.
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Coordinate with project managers, installation teams, and other technical specialists to support customer sites.
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Support customer service programs and assist in cross training efforts to expand team capability.
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Exercise sound technical judgment in selecting methods and troubleshooting approaches to resolve issues efficiently.
Qualifications and Skills
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Minimum three years of experience installing and servicing IP video surveillance systems including Milestone, Axis, Hanwha, and Bosch.
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Minimum three years of experience installing and servicing intrusion detection systems such as DMP and Bosch.
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Minimum three years of experience installing and servicing access control systems including Lenel and S2.
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Strong understanding of low voltage wiring, system integration, and electronic security best practices.
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Solid knowledge of networking fundamentals including IP addressing, switches, PoE, and basic troubleshooting.
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Proven ability to lead or support security installation teams in the field.
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Strong analytical and problem solving skills.
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Effective written and verbal communication skills.
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Ability to work independently while maintaining high standards of workmanship and customer service.
Physical Requirements
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Ability to safely use hand and power tools required for low voltage installations.
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Ability to stand, kneel, bend, and climb ladders for extended periods.
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Ability to install system hardware, cabling, and related equipment in commercial environments.
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Ability to lift and carry up to 35 pounds.
