Full Job Description
Can you sell tires? Can you sell repairs and take great care of customers?
As an Service Advisor at Pope Davis Tire and Automotive, you’ll be part of a team dedicated to building and maintaining customer loyalty that spans generations.
***This is a full time Monday through Friday job. Store hours are 7:30-5:30 Monday through Friday. This job is an hourly position with approximately 40-45 hours per week.
Position Overview
The Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to play an active role in helping customers meet their needs. You will be expected to sell tire & service work from incoming calls as well as explain any Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
- Set, confirm and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty
- Assist in management of shop technicians in work flow
- Take responsibility for cleanliness of shop and customer waiting areas
- Manage part & tire returns and inventory control
What are the requirements for this job?
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
Job Type: Full-time
Benefits:
- Employer Paid Life Insurance
- Dental insurance
- Health insurance
- Vision Insurance
- Vacation and Holiday Pay
- Employee Discount
Schedule:
- 8-10 hour shift
- Monday through Friday
Experience:
- Experience: 3 years required
License/Certification:
- Driver's License (Required)
Work Location: One Location
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Automotive: 3 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
