Job Summary
We are seeking a motivated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests warmly and assist them with check-in and check-out procedures.
- Answer phone calls promptly, providing information and addressing inquiries with professionalism.
- Manage reservations and ensure accurate data entry into the booking system.
- Handle guest requests and complaints with a focus on customer satisfaction.
- Maintain an organized front desk area and ensure all office supplies are stocked.
- Conduct arrival and departure inspections
Requirements
- Proven experience in customer service or a similar role is preferred.
- Strong computer skills with proficiency in data entry; familiarity with booking systems is a plus.
- Excellent time management skills to prioritize tasks effectively.
- Bilingual candidates are encouraged to apply to assist diverse clientele.
- Exceptional phone etiquette and communication skills.
- Ability to work independently as well as part of a team in a dynamic environment.
- Previous experience as a personal assistant or in office management is advantageous.
Join our team as a Front Desk Agent where your contributions will be valued, and you will play a key role in creating memorable experiences for our guests!
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Sarasota, FL 34242 (Required)
Ability to Relocate:
- Sarasota, FL 34242: Relocate before starting work (Required)
Work Location: In person
