Job Summary
We are seeking a dynamic and experienced Service Manager/Service Lane Manager to help lead our automotive service department with energy and enthusiasm. In this pivotal role, you will oversee daily service operations, ensure exceptional customer experiences, and drive profitable growth through effective team leadership and technical expertise. Your passion for automotive repair and customer service will inspire your team to deliver top-tier service, while your strong organizational skills will keep the service lane running smoothly. This position offers an exciting opportunity to shape the service experience, foster a positive work environment, and contribute to the overall success of our dealership.
Duties
- Lead and motivate the service team, including service lane valets and service advisors, to achieve high performance standards and deliver outstanding customer satisfaction
- Manage daily operations of the service lane, ensuring efficient workflow and timely completion of repairs and maintenance
- Implement upselling strategies by identifying additional services or repairs that benefit customers while increasing revenue
- Maintain accurate auto estimating and service writing to ensure clear communication of repair needs and costs
- Handle customer inquiries professionally, resolve concerns promptly, and ensure a positive overall experience
- Oversee procedures and ensure compliance with dealership policies and safety standards
Skills
- Proven dealership experience with a strong background in auto service management
- Extensive knowledge of automotive diagnostics, mechanical systems, and repair procedures
- Skilled in auto estimating, service writing, and upselling techniques to maximize profitability
- Excellent customer service skills with the ability to communicate technical information clearly and professionally
- Familiarity with automotive repair specialties such as transmissions, oil changes, brake systems, alignments, suspension work, tire services, shocks & struts.
- Experience managing a team of service technicians with mechanic experience preferred
- Strong organizational skills with attention to detail in record keeping and process management
Join us as a Service Manager/Service Lane Manager where your expertise will drive operational excellence! We value energetic leaders who thrive on motivating teams and delivering exceptional automotive care. If you’re passionate about cars and dedicated to providing top-notch customer experiences in a fast-paced environment, we want to hear from you!
Pay: From $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
