About Xtreme Xperience
Xtreme Xperience delivers premium, bucket-list driving experiences at racetracks across the United States. Since 2012, we’ve helped more than 300,000 guests step into the driver’s seat of the world’s most iconic supercars—many of whom are celebrating milestone moments, gifts, or once-in-a-lifetime achievements.
Our headquarters in Chicago supports nationwide operations, customer service, sales, and marketing. We’ve earned recognition on Inc. Magazine’s “America’s Fastest Growing Companies” list every year since 2017, driven by a team committed to Safety, Service, Culture, and Consistency.
About the Role
We are seeking a Customer Service Ambassador who understands what exceptional service truly means. This role is ideal for someone who takes pride in delivering a high-touch, professional, and memorable guest experience—both behind the scenes and face-to-face.
This is a hybrid position that blends structured office-based support with select weekends on-site at our premium driving events.
- Weekdays: Based at our Chicago HQ, supporting guests via phone, chat, and email
- Event weekends: Traveling with the team to racetracks across the U.S., serving as a front-line ambassador for the brand
You will represent the voice and presence of Xtreme Xperience at some of our guests’ most anticipated moments.
Key Responsibilities
- Deliver polished, professional customer support via phone, chat, and email
- Guide guests through their experience with confidence, clarity, and empathy
- Resolve questions or concerns with a calm, solutions-oriented approach
- Thoughtfully recommend merchandise, video packages, and enhancements that elevate the guest experience
- Support on-site guest check-in, retail, and front-of-house operations at events
- Assist with setup and breakdown of Front of House equipment and displays
- Consistently represent the brand with professionalism, warmth, and attention to detail
Who You Are
- Experienced in customer-facing roles within hospitality, events, luxury retail, travel, or premium service environments
- Comfortable communicating with a wide range of guests in high-energy settings
- Detail-oriented, composed, and dependable under pressure
- Confident making decisions while maintaining a guest-first mindset
- Flexible and willing to work select weekends and travel as needed
- Proud of delivering service that exceeds expectations, not just meets them
What We Offer
- $40,000 annual salary
- Complimentary supercar driving experiences to share with friends and family
- Travel to iconic racetracks across the country
- A collaborative, professional, and energetic team environment
- Regular company events, celebrations, and team experiences
Our Commitment
Xtreme Xperience is committed to building a diverse and inclusive team where professionalism, respect, and service excellence come first. If you are passionate about creating unforgettable guest experiences and want to be part of a growing premium brand, we encourage you to apply.
Come As You Are
Your background, identity, and beliefs make you who you are—and we welcome that. We’re committed to building a diverse and inclusive team. If you're driven, kind, and ready to jump into something exciting, we want to meet you.
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Willingness to travel:
Work Location: In person
