Job Title: Psychiatry Office Receptionist
Location: Lakewood, WA (98498)
Schedule: Full-time | Monday–Friday | 9:00 AM – 5:30 PM
Start Date: 2 weeks' notice period or right away if open.
Must be able to travel to Vancouver, WA 98683 for 5 days to train upon start - Lodging, food and mileage paid for. Please do not apply if unable to.
About Us:
Pacific Phoenix Psychiatry and TMS is a growing private psychiatric practice serving the Vancouver/Portland Metro and Lakewood, Steilacoom area . We provide compassionate, patient-centered mental health services and TMS care in a professional, supportive outpatient environment. We’re seeking a Psychiatry Office Receptionist to join our Lakewood team full-time and support smooth front end.
What You'll Do:
- Greet and check in patients with warmth and professionalism
- Manage appointment scheduling, rescheduling, and calendar coordination
- Answer phones, return voicemails, and route messages appropriately
- Assist patients in completing mental health screening forms (e.g., PHQ-9, GAD-7)
- Support the intake team with new patient scheduling and initial screening
- Collect co-pays and patient payments at check-in
- Assist with collecting past-due balances at check-in and through follow-up
- Accurately enter and update patient demographics, insurance, and contact information
- Process referrals, manage incoming faxes, and scan documents into the EMR
- Maintain a clean, organized, and welcoming front office environment
- Collaborate with providers and technicians to ensure accurate scheduling and overall patient support
Qualifications:
- Must be able to communicate effectively, demonstrating a respectful, professional and caring demeanor while maintaining confidentiality.
- Must be an effective team player who is able to maintain professional composure in the clinical setting.
- Must be compassionate, friendly, people oriented and a team player with excellent communication, people skills and phone etiquette.
- Must have a friendly, cheerful personality, compassionate and service oriented with passion for psychiatric patient care, and skillful at diffusing stressful situations over the phone and in person.
- Must have excellent verbal, written, digital media and telephone communication skills with focus on customer service.
- Excellent problem-solving skills.
- Able to handle emergency calls, walk-ins and difficult patients calmly and professionally.
- Able to juggle multiple tasks with interruptions while maintaining focus and accuracy.
- Able to focus on details, process work accurately/ timely with excellent follow through.
Pay & Benefits:
- Pay: $21.50 – $23.50/hour based on experience
- Full-time hours: 40 hours/week, M–F (9:00 AM – 5:30 PM)
- Benefits after the probation period: 90 days
- Health, dental, and vision insurance
- Paid time off (vacation & sick leave)
- 401(k) with employer match
- Life insurance
- Short-term disability/long-term disability
Job Types: Full-time
Benefits:
- 401(k) after first year
- 401(k) matching - after first year
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Pay: $21.50 - $23.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Medical receptionist: 2 years (Required)
Language:
Ability to Commute:
- Lakewood, WA 98498 (Required)
Work Location: In person
