PC Depot: assists with the full lifecycle of IT assets, and ensures that imaging, repair, and deployment processes consistently meet performance, quality, and service-level expectations. This role is accountable for operational efficiency, inventory accuracy, compliance, and continuous improvement across depot operations.
Key Responsibilities
- Assign and prioritize daily workload to meet service level agreements (SLAs) and business demand
- Oversee the lifecycle of IT assets, including receiving, imaging, deployment, repair, refresh, redeployment, and decommissioning
- Ensure accurate tracking of assets through asset management systems and physical inventory controls
- New hire deployments to remote and on-site locations
- Hardware retrieval for off-boarding process
- Manage secure data handling, and asset disposal
- Ensure imaging, configuration, and deployment processes are followed consistently
- Oversee hardware diagnostics, break/fix repairs, parts replacement, and warranty coordination
- Partner with the engineering or endpoint teams to implement new builds, tools, and configurations
- Develop, document, and maintain standard operating procedures (SOPs)
- Manage inventory levels of devices, peripherals, and spare parts to prevent shortages or overstock
- Coordinate with vendors for parts, repairs, and returns
- Ensure audit readiness and compliance with internal controls
- Act as the primary point of contact for depot operations with IT, Service Desk, Workplace Technology, and business partners
- Provide clear communication on capacity, risks, escalations, and delivery timelines
- Support new initiatives such as device refresh programs, or large-scale deployments
Qualifications
- Bachelor degree in Information Technology, Operations Management, or equivalent experience
- 5+ years of experience in IT operations, depot services, or endpoint support
- 2+ years of people management or team leadership experience
- Strong understanding of PC hardware, imaging tools, endpoint management, and asset lifecycle processes
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Job Type: Full-time
Pay: $49,000.00 - $88,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: On the road
