POSITION OVERVIEW
· In addition to the responsibilities outlined in the Intake Assistant job descriptions, the Intake Team Leader will facilitate the workflow in support of the Intake and Training Manager; will facilitate proper and consistent communication, both internally and externally; will oversee daily Intake functions to ensure the timely and accurate preparation and/or review of workflow tasks as assigned; will be responsible for third review of joinder agreement/applications being forwarded for Executive acceptance/approval. The Intake Team Leader will provide suggestions for Intake specific training and opportunities for departmental process improvement. They will foster and collaborate interdepartmentally to facilitate efficient processing of joinder agreements and transition from Intake to other departments. They will answer basic, general questions regarding the interaction between trusts and other public benefit programs such as Supplemental Security Income and Medicaid.
The incumbent will report to the Intake and Training Manager.
RESPONSIBILITIES
· Ensures the team’s work is being processed completely, accurately; correspondence is updated in a timely fashion; communication with beneficiaries/stakeholders is made as necessary
· Works to resolve escalated calls before requiring the Intake and Training Manager’s attention
· Covers workload of team staff when on leave
· Administers Intake’s document processing according to the policies and procedures for the team
· Contributes to review and drafting of policies and procedures
· Communicates daily with management and Intake team
· Researches and resolves problems as needed
· Has primary training responsibilities for all new team members and works on continued development for all team members
· Works on projects assigned by management and/or leadership staff
· Works with management to assess and develop goals for team members
· Participates in interviews as needed
· Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
: Excellent analytical skills and attention to detail, excellent interpersonal and communication skills, and proficiency in Microsoft Office applications including MS Word, MS Excel, MS Access and MS Outlook required
: Ability to learn and understand and communicate complex details regarding NYSARC Trust Services programs. Strong, objective decision-making skills. Ability to prioritize multiple tasks. Exceptional organizational skills and attention to detail. Outstanding interpersonal and problem resolution skills
MINIMUM REQUIREMENTS:
· Bachelor's degree with 2 years of related experience or Associates Degree with 4 years of related work experience
· All relevant experience will be considered in lieu of above requirement.
· Two or more years of experience working in an office or call center environment
· Knowledge of supplemental needs trusts, Medicaid, and other government benefits preferred
· Relevant and proven leadership experience preferred
Pay: Up to $25.99 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Remote
