Job Title: Fitness Services Supervisor
Location: Army Navy Country Club – Arlington, VA
Department: Fitness & Wellness
Reports To: Director of Fitness & Wellness
About Army Navy Country Club:
Army Navy Country Club is a prestigious private, member-owned institution with a history dating back to 1924. Spanning 488 acres across two campuses located in Arlington and Fairfax, Virginia, the Club provides employees with opportunities to contribute to exceptional hospitality experiences. As the Fitness Services Supervisor, you will play a critical leadership role in delivering exceptional fitness experiences while supporting the Club's commitment to outstanding member service, wellness, and operational excellence.
Job Summary:
The Fitness Services Supervisor is responsible for the day-to-day administration and supervision of all Personal Training services. This role provides leadership to the Fitness PRO team while ensuring that operational standards, scheduling, documentation, revenue goals, and member satisfaction are consistently achieved.
Working closely with the Director of Fitness & Wellness, this position serves as the primary administrative leader for Fitness Services and plays a key role in staff development, program growth, and operational success.
Roles and Responsibilities:
Leadership & Team Development
-
Supervise and mentor a team of Fitness PROs, including Personal Trainers and Exercise Specialists.
-
Conduct weekly or bi-weekly one-on-one meetings with direct reports.
-
Complete monthly coaching documentation and annual performance evaluations.
-
Recruit, interview, onboard, and train new Fitness PROs.
-
Foster a positive, collaborative, and accountable team culture.
-
Provide ongoing coaching to improve staff performance and member service.
Administrative Responsibilities
-
Manage Fitness PRO schedules and staffing coverage.
-
Review payroll and administrative hours for accuracy.
-
Monitor trainer productivity and client utilization.
-
Maintain employee records and performance documentation.
-
Prepare monthly operational and performance reports.
-
Ensure compliance with departmental policies and procedures
Personal Training Operations
-
Oversee daily personal training operations.
-
Monitor client scheduling and trainer assignments.
-
Ensure all required assessments and client documentation are completed.
-
Track personal training sessions, package utilization, and client retention.
-
Support trainers in delivering safe, effective, and individualized programming.
Member Experience
-
Deliver exceptional hospitality and service to members.
-
Address member concerns professionally and promptly.
-
Build strong relationships with members to promote long-term engagement.
-
Ensure a consistent, high-quality personal training experience.
Business Development
-
Support departmental revenue and retention goals.
-
Monitor key performance metrics and identify opportunities for growth.
-
Assist in developing promotional campaigns and new programming.
-
Encourage relationship-based sales through outstanding member service.
Facility Oversight
-
Ensure training spaces remain clean, organized, and safe.
-
Monitor equipment condition and report maintenance needs.
-
Maintain compliance with safety procedures and emergency protocols
Qualifications
Required
-
Nationally accredited Personal Training Certification (NASM, ACSM, ACE, NSCA, or equivalent)
-
Current CPR/AED Certification
-
Minimum of three years of personal training experience
-
Minimum of two years of leadership or supervisory experience
-
Strong organizational and administrative skills
-
Excellent written and verbal communication skills
-
Proficiency with Microsoft Office Suite
-
Ability to multitask in a fast-paced environment
Preferred
-
Bachelor's degree in Exercise Science, Kinesiology, Sports Management, or related field
-
Experience working in a private club or luxury hospitality environment
-
Titleist Performance Institute (TPI) Certification
-
Corrective Exercise or Performance Enhancement specialization
-
Experience with club management software and reporting systems
We're Looking For Someone Who Is
-
Professional, dependable, and accountable.
-
Passionate about delivering exceptional member experiences.
-
Comfortable making decisions and solving problems independently.
-
An excellent communicator who builds positive relationships.
-
Motivated by continuous improvement and operational excellence.
Physical Demands:
-
Ability to stand and walk for extended periods.
-
Ability to lift up to 70 pounds.
-
Demonstrate proper exercise technique when necessary.
-
Ability to work mornings, evenings, weekends, and holidays as business needs require
BENEFITS
Army Navy Country Club places a strong emphasis on the well-being of its staff, offering comprehensive benefits designed to support a balanced and fulfilling career.
-
Group Health, Dental, & Vision Insurance
-
Club-Paid Life Insurance
-
Voluntary Short-term & Long-term Disability
-
Flexible Spending Accounts (Health & Dependent)
-
Paid Time Off & Holiday Pay
-
Employee Assistance Program
-
401(k) Retirement Program with Matching Contributions
-
Complimentary Meals
-
Club-sponsored Staff Events
-
Five Star Employee Recognition Program
-
Employee Appreciation Fund – A holiday gift to employees funded solely from voluntary contributions made by Members of the Club
Army Navy Country Club is an EEO
This job is a civilian position and does not require military service (including commission and enlistment)
