Library Page / Café Worker - Access Services

Champaign Public Library -
Champaign, IL

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Job Details

Part-time
$16 - $18 an hour

Benefits

Paid holidays
Employee assistance program
Bereavement leave
Retirement plan

Qualifications

Retail sales transactions
Library collection arrangement
Microsoft Outlook
Phone communication
High school diploma or GED
Cash register operations
Customer engagement
Materials handling

Full Job Description

Description

Under the supervision of the Page Supervisors, shelves all library materials, maintains the collection in order on the shelves, and pulls items to fill customer requests. Performs a variety of tasks related to circulation and shelving of library materials and provides service in the Library’s café. Under the direction of the Café Operator, prepares and serves drinks and food.

Part-time (14-19 hours per week). Schedule includes days, evenings, and weekends.

A SHELVING TEST IS REQUIRED AND WILL BE GIVEN AT THE TIME OF INTERVIEW.

Examples of Duties

Sorts and shelves library materials following established priorities
Straightens library materials on shelves
Merchandises books and other library materials to enhance their appeal and promote their use by browsers
Maintains materials in correct alphabetical and Dewey order
Assists customers by telephone
Moves materials within the building
Pulls requested items from shelves
Discards newspapers monthly according to established procedures
Maintains a clean and organized workspace
Prepares and serves drinks and food in accordance with health code and café standards
Operates a cash register
Maintains café spaces according to food handler requirements
Ability to obtain and retains appropriate state food handler certification
Assists with training of staff and volunteers
Participates in departmental and library-wide training and activities, including technology and safety training
Provides excellent internal and external customer service
Other duties as assigned

Requirements

Ability to work with library customers and staff in a friendly and efficient manner
Ability to alphabetize and learn the Dewey classification arrangement
Ability to learn and use the integrated library system
Ability to maintain reliable attendance and regular work schedule
Ability to follow written and oral instructions and work independently
Ability to work cooperatively with others as a team
Positive attitude and strong work ethic
Ability to issue guidance and ensure compliance with the library’s rules of conduct and policies
Ability to maintain reliable attendance and regular schedule
Ability to maintain a varied schedule, including day, evening, and weekend shifts
Flexibility to adapt to changing situations and to vary work schedule
Good vision and hearing to effectively engage with customers
Manual dexterity to operate computer and phone equipment
Familiarity with workplace productivity software, including skills in Microsoft Office Suite
Ability to use a cash register and accurately manage sales transactions
Familiar with software programs such as Microsoft Office Outlook
Physical ability to regularly lift library materials weighing approximately 40 pounds and push fully loaded carts, as well as bend and stretch to reach high and low shelves
Satisfactory pre-employment background check

Acceptable Experience and Training

High School Diploma or GED required
Customer Service experience preferred
Knowledge of French and/or Spanish is helpful
Must be a minimum of 18 years of age

Vacation Leave Accrual

1.5385 hours per bi-weekly pay period (45 hours, or five days per year)

Bereavement Leave
Paid leave will be given for the loss of an immediate family member (as defined in our Staff Handbook) for up to five consecutive days, including the day of the funeral. To be eligible for the prorated bereavement leave, the employee must give reasonable notice to his/her department manager and specify the time and date when the employee will return to work. Leave will be paid only for the scheduled work time lost and will not count toward extra or overtime hours.

Holidays
The Library is closed on the following nine (9) days: New Year's Day, Martin Luther King, Jr., Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day, and Christmas Day. With the exception of Easter Sunday, all of these days are paid holidays, pro-rated for 19- hour and under employees at three (3) hours for each holiday. The Library will remain open for Juneteenth and staff members will receive a floating holiday.

Employee Assistance Program
The Library provides a confidential Employee Assistance Program. The cost of this service is paid entirely by the Library. Employees or their family members may arrange for counseling sessions on any area of concern, personal or professional.

Deferred Compensation Plans
Library employees are offered the opportunity to invest in a 457 Deferred Compensation Retirement plan.

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Description

Examples of Duties

Requirements

Acceptable Experience and Training

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